I-1-5-2.General Processing

Last Update: 6/24/05 (Transmittal I-1-53)

A. Introduction

The Office of Program Law (OPL) in the Office of the General Counsel (OGC) is responsible for developing a response to any litigation-related inquiries and notices of threatened class actions received by SSA. However, when the inquiry involves a pending case or raises an issue that was previously addressed by SSA, the OHA component that receives the inquiry or notice is generally responsible for preparing any necessary written response. The Office of Policy, Planning and Evaluation (OPPE) is responsible for communicating with OPL regarding the inquiry.

B. Written Inquiries

When an OHA component receives a written litigation-related inquiry, the component must hand deliver, fax, e-mail or mail the inquiry, along with any background material, to the OPPE Director at:

Suite 1608, One Skyline Tower
5107 Leesburg Pike
Falls Church, VA 22041
Fax Number: (703) 605-8261
E-mail address: ¦¦¦ S3GK OPPE

If the material cannot be hand delivered, the component will telephone the OPPE Director at (703) 605-8260 to advise that a litigation-related inquiry will be forwarded.

If the written inquiry involves a pending case, the OHA component must also follow the instructions outlined in I-1-5-3., I-1-5-4. or I-1-5-5., as appropriate.

C. Oral Inquiries

When an OHA component receives an oral litigation-related inquiry from a caller, defined as a claimant, representative, congressional office, or other member of the public, the component will follow the component-specific instructions set forth in I-1-5-3 through I-1-5-5.

The component that receives the oral inquiry should obtain the following information from the caller to put in writing:

  1. name of caller;

  2. name of organization, if any;

  3. date of call;

  4. name of case-related litigation (class action or individual civil action), if any, or subject matter; and

  5. the information requested.

Any component not described below that receives an oral litigation-related inquiry must refer it to the OPPE Director at the location noted in I-1-5-2 B. above.

NOTE: When an OHA component receives a written or oral inquiry that is clearly routine, the component will follow its own instructions for responding to such inquiries.