I-4-2-10.Support Staff Procedures Concerning Telephone Inquiries and Requests for Voluntary Remand

Last Update: 9/13/05 (Transmittal I-4-15)

A. Status Inquiries and Requests for Substantive Action

When OAO receives a telephone call or an e-mail regarding supplemental review, the support staff may respond directly to a status inquiry or similar request. For telephone calls or e-mail messages requesting substantive action, the support staff must refer the request to an analyst. If the analyst needs a CF, CAR, or other documentation, the analyst must make the request immediately and the appropriate case tracking system will be annotated by the support staff to show the date and the nature of the material requested.

B. Notification of Request for Voluntary Remand

Attorneys in OGC generally initiate a RVR of a pending court case by e-mailing a specific CCPRB office mail box based on the CCPRB jurisdictional breakdown (see I-4-3-103 and I-4-3-104, Office of Appellate Operations Assignments). The mail box address for CCPRB Number 1 is: ¦¦¦S3GDD OAO Court 1. The mail box address for CCPRB Number 2 is: ¦¦¦S3GDE OAO Court 2. The mail box address for CCPRB Number 3 is: ¦¦¦S3GDF OAO Court 3. The mail box address for CCPRB Number 4 is: ¦¦¦S3GDG OAO Court 4. The subject field must show "RVR [Claimant's Name]." After receipt of the RVR memorandum, the support staff will enter the appropriate data into LOTS and, if necessary, CICS and will hand-carry the memorandum and CF(s) or CAR to the appropriate OAO operating branch for processing.