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In this strategic plan, we lay out the incremental steps we must all take to
reach our greater vision for the Social Security Administration. We are
an organization of great skill and accomplishment; we know what needs
to be done and how to do it. This strategic plan charts the course that will
enable us to maintain a strong level of performance on core workloads
and work toward long-term improvement of our service to the public by
concentrating on four goals: 1) eliminate our hearings backlog and
prevent its recurrence; 2) improve the speed and quality of our disability
process; 3) improve our retiree and other core services; and 4) preserve
the public's trust in our programs. Additionally, the plan recognizes that
our employees and information technology are absolutely critical to our
success. Only by investing properly in both our employees and new
technology can we hope to achieve our ambitious goals. |
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www.socialsecurity.gov
