Troubleshooting

In order for you to install and run AccuWage/AccuW2C, you must have administrative rights on the computer in which you are installing the software and saving wage report files. To check to see if you have the proper rights, follow these steps:

1. Locate the drive where the software and wage report files are saved.
2. Right select the file and select "Properties".
3. Select the Security tab, then the "Advanced" button.
4. If you are an administrator, your user name will be listed as having "Full Control".

Some errors you might receive and/or problems you may encounter:

• 440 Automation Run Time Error
• accuXX.exe is not a valid Win32 application*
• aw2cXX.exe is not a valid Win32 application*
• Run-time error '339': Component 'COMDLG32.OCX’...not correctly registered...
• Run-time error '75': Path/File access error
• Run-time error '3051': The Microsoft Jet database engine cannot open the file…
• Windows Vista Users...
• AccuWage JAVA - Problem accessing folder where wage file is saved

If you are part of a network, you may receive an error when you attempt to download, install, or try to run the AccuWage/AccuW2C software. If you receive the error message, “440 Automation Run Time Error” or something similar, check the following:

• Make sure your network profile allows you to download, install, and run software. A regular user profile may not have the necessary permissions.
• You must have administrative rights/access to the drive where you plan to use the software and where you save your W2REPORT/W2CREPORT files.
• If you are not sure what permissions you have or you are still experiencing problems, ask your network coordinator to review your access settings.

During installation you may receive a pop-up error message box that states, “accuXX.exe is not a valid Win32 application” or “aw2cXX.exe is not a valid Win32 application”. * This error message may occur when trying to install the AccuWage/AccuW2C software and may be caused by firewall protection or other spam/virus filter that deletes .exe and .zip file extensions, preventing AccuWage/AccuW2C software installation (preventing Internet downloads).

During installation you may receive a pop-up error message box that states, “Run-time error '339': Component ‘COMDLG32.OCX’ or one of its dependencies not correctly registered: a file is missing or invalid.” Submitters who receive this error message may not have the comdlg32.ocx in their System32 folder. This component is necessary for AccuWage/AccuW2C to function.

Follow the directions below to find out if your computer has the comdlg32.ocx in the System32 folder:
Note: The directions below may vary slightly depending on each system setup.

1. Select "My Computer/Computer" on your desktop.
2. Select the C: drive, then the “Windows” folder.
3. Under the System32 folder look for the comdlg32.ocx; or you can search for the file.
4. Select “Search”.
5. Select “For Files or Folders”.
6. On the “Search Results” screen, select the “Advanced Search” arrow.
7. In the “Indexed Locations” scroll box, Select the “C: “drive.
8. In the “name” box, type “comdlg32.ocx”.
9. Check the “Include non-indexed, hidden, and system files (might be slow)”.
10. Select “Search”.
11. If the file is not found
    • You will receive the message, “No items match your search”.
    • Please contact accuwage.help@ssa.gov to request a copy.

1. Select "Start".
2. Select “Search “.
3. Select "All files and folders".
4. In the first box, type all or part of the file name, "comdlg32.ocx".
5. In the "Look in" box, make sure the C: drive is displayed.
6. Select "Search".
7. If the file is not found
   • You will receive the message, “There were no files found”.
   • Please contact accuwage.help@ssa.gov to request a copy.

1. Select “Start”.
2. In the “Search programs and files” box, type “comdlg32.ocx”.
3. If the file is not found
   • You will receive the message, “No items match your search”.
   • Please contact accuwage.help@ssa.gov to request a copy.
4. If you located the comdlg32.ocx in your System32 folder
   • You may have a wrong or corrupted version of this file. A version lower than 6.1.97.82 may produce the error, "Failed to load control 'Common Dialog' from comdlg32.ocx".
   • Rename the old comdlg32.ocx file to comdlg32.old.
   • Contact accuwage.help@ssa.gov to request a new copy.

1. The comdlg32.ocx will be in a zip file.
2. Right select the zip file and choose "Save As".
3. Save in the System32 folder.
4. Go back to your System32 folder.
5. Right select the zipped file.
6. Select "WinZip".
7. Select "Extract to here".
8. The WinZip-Password for file:comdlg32.zip screen will open.
9. Enter the password that was given to you and select "OK".
10. The comdlg32.ocx folder will now be in your System32 folder.
11. Open the folder to view the comdlg32.ocx.
12. Restart your computer.
13. Try to run AccuWage again.
14. If AccuWage still does not run, you need to register the comdlg32.ocx.

How to register the comdlg32.ocx:

Go to Start, Run and copy the following command into the box, then select "OK":

Depending on your system setup, the Run Screen might look like this:

If the comdlg32.ocx registration is successful, you will receive the message, "DllRegisterServer in C:\Windows\System32\COMDLG32.OCX succeeded". Restart your computer and try running AccuWage again.

When attempting to run the AccuWage software, you may receive a pop-up error message that states, “Run-time error ‘75’: Path/File access error.” Submitters who receive this error may not have proper administrative rights to the folder where AccuWage and/or the submission file are saved (Both should be saved on the C: Drive):

• Right select the folder where the software and/or test file is saved.
• Select “Properties” then select the “General Tab”.
• If “Read Only” is checked, uncheck it.

Note: Follow the steps at the beginning of the Troubleshooting section to see if you have the proper administrative rights.

Note: For Windows Vista users, right select the “AccuWage Icon” on your desktop. In the context menu displayed select “Run as Administrator”.

When attempting to open the AccuWage software, you may receive a pop-up error message that states, “Run-time error ‘3051’: The Microsoft Jet database engine cannot open the file ‘C:\Program Files\AccuWage\ERRLOG.MDB'. It is already opened exclusively by another user, or you need permission to view its data.” Submitters who receive this error may also not have proper administrative rights. Verify that you are an administrator on your PC:

• Right select “My Computer/Computer”.
• Select “Manage”.
• Select “Local Users/Groups”.
• Select “Groups”.
• Select “Administrators”.
• Verify that you are on the list.

Windows Vista is high in security. To prevent administrative problems and to be able to run the AccuWage software you may need to disable the “User Account Control” (UAC):

• Open “My Computer/Computer” on the desktop.
• Select “Control Panel”.
• Select “User Accounts” or “User Accounts and Family Safety”.
• Select “Turn User Account Control on or off”.
• Uncheck the “Use User Account Control (UAC) to help protect your computer” box and select “OK”.
• Restart your computer.

Note: You can also right select the “AccuWage Icon” on your desktop. In the context menu displayed select “Run as Administrator”.

Upon request, the AccuWage/AccuW2C software can be sent to you. If you need a copy of the software, contact accuwage.help@ssa.gov.

If you are running anti-spam software, be sure to configure it so that SSA e-mail is not identified as spam:

1. On the Microsoft Outlook page, select "Tools", then "Options".
2. Under the Preferences tab for E-Mail, select "Junk E-Mail".
3. Under Junk E-Mail Options, select "Safe Senders".
4. On the Safe Senders screen, select "Add".
5. In the Add address or domain box, enter the e-mail address for Social Security; www.ssa.gov, and select "OK".

* XX indicates the software version (11) .

Some Java AccuWage users may encounter problems opening wage reports stored in network folders. This is a known Java issue with Windows Vista (SP2) and Windows 7 networks that use the Microsoft Distributed File System. More detailed information is contained in the links below:

JFilechooser silent failure with DFS on Windows Server and Vista SP2 - http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6852953.

javax.swing.JFileChooser unable to navigate through DFS in Windows 7 - http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=7030987.

If you cannot access the wage report folder using the file selection dialog box, use one of the following methods to select your wage report:

• Create a shortcut to the wage report folder on your desktop.
• Open the AccuWage Java software and select "Start testing".
• Use the drop down box in the "Look In" box to select "Desktop".
• Select the shortcut to access your wage report folder; or

• Locate the wage report file on your computer.
• Right select and then copy the folder address in the address box.
• Open the AccuWage Java software and select "Start testing".
• Paste the folder address into the "filename" box (To paste use "Ctrl+V").
• Select "Open" and then double click the wage report file.

For more information about the EFW2 and EFW2C formats, or for answers to other questions about wage reporting, please contact an Employer Services Liaison Officer or visit How to Reach Us.