• How often do I need to change my password?
• How can I have my password reset if I can’t remember it or if I get locked out?
• Where can I find instructions for sending a document using the ERE website?
• Who do I notify if I have problems uploading a document?
• How will I be notified when the ERE website is down for maintenance?
• I uploaded a document and received a confirmation page with a confirmation number. I was contacted the next day and was told that my document had not been received. How could that happen?
• Is there a maximum file size that can be sent through the ERE website?
• Are the web options secure?
• Which file formats are compatible with the Electronic Records Express website?
• How will I know whether my electronic record submission was successfully received?

• Can I amend my reports?
• How will I know the applicant is giving informed consent to have their records sent electronically?

• Can I send information to the State Disability Determination Service (DSS)?
• Can I send information to the Office of Disability Adjudication and Review (ODAR)?

You will be prompted to change your password once every 90 days.

There is a toll free number on the lower half of the login screen and in the bulletin board portion for the Electronic Records Express (ERE) website home page that is available from 7am to 7pm, Eastern Standard Time.

Online instructions are available by clicking on the “User Instructions” link in the upper right hand corner of the ERE website home page. Additional written instructions and a website demo are available by clicking on the “Electronic Records Express” page link found in the upper right-hand corner of the home page on the www.socialsecurity.gov website.

You may call the toll-free number found on the ERE website Home Page, or you should contact the office where you are sending the document or the office that requested the information.

All scheduled maintenance is posted to the Bulletin Board on the ERE website Home Page.

The confirmation page means that your document(s) was successfully uploaded to the Social Security web server. Once it is uploaded it must go through a virus scan and a file conversion process (converted to a Tagged Image Format file in order to conform to our storage format). Occasionally an uploaded document will not process. You should allow up to 24 hours before resending a document, although website submissions will be processed in a few hours under normal circumstances.

Yes. The total file size of both individual and group submissions cannot exceed 50 megabytes. (i.e., The aggregate size for all files in any one upload sessions may not exceed 50MB.)

The website uses 128-bit secure socket layer (SSL) encryption to protect records submissions to and from Social Security and the Disability Determination Services. Your account is protected by your confidential user ID and password combination.

The secure website supports the following file formats: .doc, .wpd, .zip, .jpg, .bmp, .txt, .xls, .pdf, .tiff, .tif and .mdi.

When using the secure website, you’ll receive an immediate confirmation page which you can print or store electronically for your records. The confirmation page means that your document(s) was successfully uploaded to the Social Security web server. Once it is uploaded it must go through a virus scan and a file conversion process (converted to a Tagged Image Format file in order to conform to our storage format). Occasionally an uploaded document will not process. You should allow up to 24 hours before resending a document, although website submissions will be processed in a few hours under normal circumstances.

You may choose to amend your reports by sending new information; however, the original reports you sent will remain part of the electronic file.

Social Security complies with all laws and regulations regarding release of medical and school records. Form SSA-827 “Authorization to Disclose Information to the Social Security Administration,” which accompanies every request for health and school records from Social Security, contains language that specifically permits electronic processing.

You must contact the DDS to obtain a DDS barcode before sending any information to DDS.

You must have a barcode from the ODAR office you are dealing with before sending any information via the ERE website.