Revised Final FY 2000 Annual Performance Plan
GPRA allows an agency to change its final APP through a revised final plan to:
- Change target levels for performance goals or indicators, where target levels are materially
affected by Congressional action;
- Introduce new goals or indicators, or modify existing goal descriptions, in response to Congress;
or
- Modify goals or indicators because unanticipated exigencies have occurred since submission of the
final annual plan to Congress.
OMB Circular A-11 also permits an agency to modify its FY 2000 performance goals based on its review of
collected and reported program performance information for FY 1999.
SSA's FY 2000 APP, submitted to Congress in February 1999, committed SSA to levels of performance
concomitant with the funds requested. It assumed enactment of the full FY 2000 President's budget.
The FY 2000 performance targets contained in our FY 2000 APP were based on the most recent available
data and analysis, agency consideration and decisions. Since that time, further agency consideration based
on our review of full-year actual program performance information for FY 1999, as well as other data and
analysis, has led SSA to revise some FY 2000 performance commitments.
This revised final FY 2000 APP modifies the following FY 2000 indicators and annual targets, as discussed
on the following pages. It contains modifications to our performance commitments for FY 2000 in response
to Congressional action on our FY 2000 budget request, and/or our review of full-year FY 1999 actual
program performance.
We changed the following performance objectives:
Strategic Goal: To deliver customer-responsive, world-class service
| Objective FROM... |
Objective TO... |
Basis... |
To raise the number of customers who receive service and payments on time, specifically by 2002:
- Issue initial DI disability claims award/denial notices within 6 months after onset of
disability or 60 days after effective filing date, whichever is later, to 75 percent of
applicants
- Issue initial SSI disability claims award/denial notices within 60 days of filing to 50
percent of applicants
- Issue hearing decisions to 30 percent of requestors within 120 days from the date of
request for a hearing
- Maintain current levels of timeliness in processing OASI and SSI aged claims
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To raise the number of customers who receive service and payments on time, specifically by 2002:
- Issue initial disability claims award/denial notices within 6 months after onset of
disability or 120 days after effective filing date, whichever is later, to 70 percent of
applicants
- Issue initial SSI disability claims award/denial notices within 120 days of filing to 60
percent of applicants
- Issue hearing decisions to 30 percent of requestors within 120 days from the date of
request for a hearing
- Maintain current levels of timeliness in processing OASI and SSI aged claims
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We accomplish three things:
- Confirm our management to a more appropriate processing time goal for a greater number
of applicants;
- Begin to transition to the new disability claims processing time objectives that will be
in our next ASP; and
- Confirm that we do not manage to the previous 60 day timeframe
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These tables display the changes in performance indicators and the bases:
Strategic Objective: To maintain through 2002, current levels of
accuracy and timeliness in posting earnings data to individuals' earnings records
| Indicator FROM... |
Indicator TO... |
Basis... |
| Percent of earnings posted to individuals' records by September 30 |
Percent of wage items posted to individuals' records by September 30 |
This wording change responds to an OIG recommendation to clarify that self-employment earnings are
not included in this measure.
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Strategic Objective: To maintain through 2002, current levels of
accuracy and timeliness in posting earnings data to individuals' earnings records
| Indicator FROM... |
Indicator TO... |
Basis... |
| Percent of earnings items posted correctly |
Percent of earnings posted correctly |
This wording change clarifies what we actually have been measuring, and continue to
measure for FY 2000.
|
Strategic Objective: To aggressively deter, identify, and resolve
fraud
| Indicator FROM... |
Indicator TO... |
Basis... |
| Number of investigations conducted |
Number of investigations conducted (i.e., closed) |
This wording change clarifies that the measure includes investigations for which all
OIG actions are completed.
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We are also correcting the definition of the following indicators:
Performance Indicator: Percent of initial SSI Aged claims processed within 14 days of
filing day
| Definition change... |
Basis... |
|
This rate reflects the number of SSI Aged applications completed through the SSA operational
system (i.e., award or denial notices are triggered) within 14 days from the filing date, divided
by the total number of SSA Aged applications processed. This definition and measurement system is
in effect for years prior to FY 2001.
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This wording change clarifies what we actually have been measuring, and continue to measure for
FY 2000.
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Performance Indicator: Percent of SSN's issued accurately
| Definition change... |
Basis... |
|
This rate is based on an annual review of a sample of approximately 2,000 SSN applications to
verify that the applicant has not been issued an SSN that belongs to someone else, or that
multiple SSN's assigned to the same applicant have been cross-referred. Data exclude SSN's
assigned via the Enumeration-at-Birth process.
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This wording clarifies what we actually have been measuring, and continue to measure for FY 2000.
It also responds to an OIG recommendation to clarify what the measure includes.
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Performance Indicator: Percent of earnings posted correctly
| Definition change... |
Basis... |
|
This rate represents the percent of earnings that SSA is able to post to individuals' records
based on a match to a valid name/SSN. In addition, it reflects the results of a quality assurance
review of the accuracy of earnings posted. The computation of this rate is the total earnings
posted correctly to individuals' earnings records for a tax year divided by the total earnings
reported to SSA for that tax year.
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This wording change clarifies what we actually have been measuring, and continue to measure for
FY 2000.
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These tables display the changes in FY 2000 performance targets (i.e., goals) and the bases:
Performance Indicator: Percent of callers who successfully access
the 800-number within 5 minutes of their first call
| FY2000 Goal FROM... |
FY2000 Goal TO... |
Basis... |
| 95% |
92% |
Target level materially affected by reductions to our FY 2000 budget request. |
Performance Indicator: Percent of callers who get through to the
800-number on their first attempt.
| FY2000 Goal FROM... |
FY2000 Goal TO... |
Basis... |
| 90% |
86% |
Target level materially affected by reductions to our FY 2000 budget request. |
Performance Indicator: Initial disability claims average processing
time (days)
| FY2000 Goal FROM... |
FY2000 Goal TO... |
Basis... |
| 110 |
115 |
This revised goal reflects actual FY 1999 performance, reductions to our FY 2000 budget request,
and the prototyping of the new disability process for 20 percent of the national workload in
FY 2000. The new claims process focuses more time and attention on case processing and customer
interaction at the initial level.
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Performance Indicator: OHA Hearings average processing time (days)
| FY2000 Goal FROM... |
FY2000 Goal TO... |
Basis... |
| 268 |
257 |
This revised goal reflects the decrease in hearings pending levels, closer workload monitoring,
and implementation of the Hearings Process Improvements Plan in 37 hearings offices in
January 2000.
|
Performance Indicator: Number of customers accessing Social
Security Online
| FY2000 Goal FROM... |
FY2000 Goal TO... |
Basis... |
| 7.0 million |
15.8 million |
We raised our goal after further consideration of actual program performance data for FY 1999.
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Performance Indicator: Number of investigations
conducted (i.e., closed)
| FY2000 Goal FROM... |
FY2000 Goal TO... |
Basis... |
| 7,200 |
7,600 |
This goal reflects increased OIG resources devoted to investigative activities. |
Performance Indicator: OASDI dollar amounts reported from investigative
activities
| FY2000 Goal FROM... |
FY2000 Goal TO... |
Basis... |
| $9 million |
$40 million |
This goal reflects an anticipated increased return on investment from investigative activities.
|
Performance Indicator: SSI dollar amounts reported from investigative
activities
| FY2000 Goal FROM... |
FY2000 Goal TO... |
Basis... |
| $55 million |
$80 million |
This goal reflects an anticipated increased return on investment from investigative activities.
|
Performance Indicator: OASDI debt collected
| FY2000 Goal FROM... |
FY2000 Goal TO... |
Basis... |
| $1,263.2 million |
$1,274.9 million |
This goal reflects a 7 percent increase over actual FY 1999 performance. |
Performance Indicator: SSI debt collected
| FY2000 Goal FROM... |
FY2000 Goal TO... |
Basis... |
| $617.3 million |
$684.8 million |
This goal reflects a 7 percent increase over actual FY 1999 performance. |
Performance Indicator: Percent of public who are knowledgeable
about Social Security programs
| FY2000 Goal FROM... |
FY2000 Goal TO... |
Basis... |
| To be set once baseline is established in FY1999 |
65% |
In FY1999, 55% of the public was found to be knowledgeable. A target of 65% for
FY 2000 was set.
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Although not changing our performance goal, we changed the definition of the following FY 2000
performance target (i.e., goal):
Performance Indicator: Percent of public who are knowledgeable
about Social Security programs
| FY2000 Goal FROM... |
FY2000 Goal TO... |
Basis... |
| 10% (33,000) |
10% (21,744) |
In May 1999, the Substantial Gainful Activity (SGA) level increased from $500 to $700. With that
change, the 1997 baseline of 30,000 is recomputed to 19,767. 21,744 equates to a 10% increase over
the newly computed baseline.
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