Social Security Field Office Service Changes Coming Later This Year

To meet increasing service demands despite shrinking budgets, Social Security has invested in technological innovations offering more convenient, cost-effective and secure options for the public. Considering these factors, Social Security is making some service changes in our field offices across the country.

On August 1, 2014, Social Security will stop offering Social Security number printouts. Also, on October 1, 2014, our offices no longer will issue benefit verification letters. As a result of these changes, we ask agencies and organizations that routinely need access to these materials to use the data exchanges specifically developed for this purpose.

Social Security has collaborated with other federal, state and local agencies to build hundreds of robust data exchanges during the past few years. Today, Social Security provides more than 1.6 billion electronic verifications of Social Security numbers or benefit information to employers, state and local agencies, and other authorized third parties. Agencies and organizations should use available data exchanges to get the necessary verifications.

People needing proof of their Social Security or Supplemental Security Income benefits can get verification letters online instantly through a my Social Security account at They also can get one mailed to them by calling our toll-free number, 1-800-772-1213 (TTY 1-800-325-0778).

Disability Decision Process Discussion

We invite you to participate in an online comment forum we are hosting about our policy on considering genetic information in the disability decision process. This forum topic is part of our Open Government initiative to capture innovative ideas for improving the disability decision process. The forum is open for public ideas and comments on IdeaScale until December 26, 2013.

To submit your ideas and comments, please go to and go to the Campaign link on the left side entitled "Genetic Information." You must register at the site before you are able to submit your ideas and comments. Although we will consider all of the ideas and comments we receive, we will not respond to them. Since we will moderate the ideas and comments we receive during regular business hours, your ideas and comments may not be viewable immediately. Include only information that you wish to make publicly available. Please do not include any personal information, such as Social Security numbers or medical information.

Join the Discussion at