>> THANK YOU SO MUCH. I BROUGHT ALL MY PROPS SO I JUST
HAVE TO SEE WHAT THEY SAY ON IT. WE ARE ALL OPEN NOW, RIGHT?
RIGHT? OKAY. THAT MEANS YOU ALL ARE GOING TO PARTICIPATE. WE'RE ALL GOING TO COLLABORATE. AND WHAT WE'RE GOING TO DO IS WE'RE GOING TO CREATE THE AGENCY'S STRATEGIC PLAN IN FIFTEEN MINUTES.
NOW, TRANSPARENCY, I'M TELLING YOU RIGHT NOW, YOU'RE
ALL BEING SET UP. BUT DON'T WORRY, PARTICIPATE.
THE COMMISSIONER'S NOT HERE, SO LET'S PLAY ALONG.
SO WE HAVE A STRATEGIC PLAN TO SET UP. LET ME GIVE YOU THE GENERIC STRATEGIC PLAN. THEY'RE ALL THE SAME. NUMBER ONE, WE ARE GOING TO
IMPROVE OUR SERVICES. ALWAYS GOT TO BE THERE.
NUMBER TWO, WE ARE GOING TO IMPROVE OUR WORKFORCE, OKAY.
AND NUMBER THREE, WE'RE GOING TO ALIGN OUR TECHNOLOGY
INFRASTRUCTURE TO MEET OUR BUSINESS GOALS.
THAT'S ALL YOU GOT TO KNOW. YOU KNOW THAT, YOU HAVE A
STRATEGIC PLAN. NOW, LET'S MAKE IT FIT INTO THIS AGENCY. SO WE'RE GOING TO IMPROVE OUR SERVICES. WHAT ARE WE GOING TO DO?
COME ON. RON ALREADY TOLD YOU. WHAT ARE WE GOING TO DO?
 >> AUDIENCE MEMBER: ONLINE SERVICES.
>> WE'RE GOING TO GO ONLINE.
OKAY. WHAT ELSE ARE WE GOING TO DO?
>> AUDIENCE MEMBER: STREAMLINE—
>> STREAM LINE THINGS,
OUR PROCESSES. A LITTLE MORE SPECIFIC TO THE
AGENCY. WE'RE GOING TO -- >> AUDIENCE MEMBER: REDUCE
THE DISABILITY BACKLOG. >> REDUCE THE
DISABILITY BACKLOG. IN FACT, LET'S ELIMINATE IT.
LET'S GO REALLY BOLD WHAT ELSE ARE WE GOING TO DO?
>> AUDIENCE MEMBER: INSTANT DECISION.
>> INSTANT DECISION. I LIKE BOLDNESS. OKAY.
SO WE GOT THAT COVERED. NOW WE HAVE TO DO -- WHAT'S THE
NEXT THING? OH, OUR WORKFORCE.
HOW ARE WE GOING TO GET A BETTER WORKFORCE?
>> AUDIENCE MEMBER: [INAUDIBLE] >> WE'RE GOING TO HIRE BETTER.
WHAT ELSE? >> AUDIENCE MEMBER: FIRE THE
BAD ONES. >> WE'RE GOING TO FIRE
EVERYBODY? WHAT? NO, NO, NO.
WHAT ELSE? WE CAN'T SAY THAT, BY THE WAY.
>> AUDIENCE MEMBER: TRAINING. >> TRAINING. WE'RE GOING
TO TRAIN PEOPLE BETTER. ANYTHING ELSE?
>> AUDIENCE MEMBER: RETENTION. >> RETENTION. WE'RE GOING TO
WORK ON RETENTION. WE'RE GOING TO DOUBLE
PEOPLE'S SALARIES. [LAUGHTER]
>> ANYWAY, WE CAN MASSAGE IT LATER.
WE'VE GOT THE BASICS. NOW, THE HARD PART IS,
BECAUSE -- >> AUDIENCE MEMBER:
[INAUDIBLE] >> OH, THAT'S RIGHT.
WE'RE GOING TO PUT A VOLLEYBALL COURT OUTSIDE.
THAT'S GOOD. IMPROVE MORALITY.
WE'LL WORK ON THAT. AND NOW WE HAVE TO ALIGN
TECHNOLOGY AND INFRASTRUCTURE WITH OUR BUSINESS GOALS,
BUSINESS NEEDS. ALL RIGHT.
WHAT ARE WE GOING TO DO? SEE, I TOLD YOU, THIS ONE IS A
LITTLE TOUGHER. >> AUDIENCE MEMBER: [INAUDIBLE]
>> WE'RE GOING TO RIP APART THE LEGACY SYSTEMS AND MODERNIZE
THEM. ABSOLUTELY. ANYTHING ELSE?
>> AUDIENCE MEMBER: [INAUDIBLE] (OPEN SOURCING).
>> WE'RE GOING TO START OPEN SOURCING. WONDERFUL.
ANYTHING ELSE? >> AUDIENCE MEMBER: GET APPLES.
>> HUH? >> AUDIENCE MEMBER: [INAUDIBLE].
>> I CAN'T HEAR YOU. >> AUDIENCE MEMBER: GET APPLES.
>> WE'RE GOING TO GET RID OF WINDOWS AND GET APPLES.
ALL RIGHT. SO WE NOW HAVE A STRATEGIC PLAN.
WE'VE GOT TO GET SOME GOOD WRITERS IN PLACE, AND JUST WORD
IT CORRECTLY AND -- ARE WE DONE?
>> AUDIENCE MEMBER: [INAUDIBLE].
>> WELL, LET'S DO A REALITY CHECK.
RON ASKED US BEFORE, IS EVERYBODY FAMILIAR WITH OUR
STRATEGIC PLAN. AND EVERYBODY SAID YES.
HAVE YOU ALL READ OUR STRATEGIC PLAN? YES.
CAN ANYBODY HERE TELL US IN THIRTY SECONDS, JUST BASICALLY,
WHAT IS OUR STRATEGIC PLAN? YOU WANT TO TRY? NO.
I KNEW YOU WOULDN'T. THAT'S A HARD QUESTION.
AND LET ME TELL YOU WHY IT'S HARD.
I'VE ACTUALLY DONE THIS EXPERIMENT QUITE A FEW TIMES.
I GO TO PEOPLE AND ASK THEM, WHAT'S OUR STRATEGIC PLAN.
AND PEOPLE TELL ME, WELL, IT'S THIS GOAL AND THIS GOAL AND THIS
GOAL AND THIS GOAL. AND SOME PEOPLE REMEMBER THERE'S
A MISSION AND A VISION STATEMENT.
AND WHEN YOU TALK TO PEOPLE, THAT'S WHAT A STRATEGIC PLAN IS.
IT IS LITERALLY, THIS IS WHAT WE'RE ALL ABOUT, AND THESE
ARE OUR GOALS. AND THAT'S WHY I TOLD YOU I'M
SETTING YOU UP. THAT'S NOT THE STRATEGIC PLAN.
THAT'S WHAT WE WANT TO ACHIEVE. THE PLAN IS HOW DO WE GET THERE.
SO I'VE CHOSEN THREE AREAS SIMPLY BECAUSE THESE ARE THE
AREAS THAT I'VE BEEN HEARING PEOPLE TALK ABOUT A LOT,
ESPECIALLY A LOT TODAY. SO I'M GOING TO TALK ABOUT
THINGS THAT I'VE HEARD TODAY. ONE IS SOCIAL MEDIA.
WE JUST HAD A WHOLE BIG THING ABOUT SOCIAL MEDIA.
[AUDIO DIFFICULTIES]
>> THIS IS GOOD.
THIS IS FEEDBACK. MY BLACKBERRY IS RINGING.
YOU CAN'T HEAR IT, BUT IT'S CLOSE ENOUGH TO THIS THING THAT
IT PICKS IT UP. SOCIAL MEDIA. OKAY, EVERYBODY KIND OF BELIEVES WE HAVE TO ADOPT SOCIAL MEDIA INTO THE AGENCY. HOW ARE WE GOING TO DO IT?
WHAT SHOULD BE THE PLAN IN SOCIAL MEDIA? SHOULD WE SAY, OKAY, YOU KNOW WHAT, WE'RE GOING TO INCORPORATE FACEBOOK INTO OUR THINKING OR, NO, NO, NO, YOU KNOW, WE'RE GOING TO ALLOW TWITTER TO PLAY. I THINK YOU ACTUALLY – LAST TIME WAS VERY GOOD. WE HAVE NO IDEA HOW TO
INCORPORATE SOCIAL MEDIA IN GENERAL. WE DON'T KNOW WHAT WILL WORK. I KNOW WE CAN PUT IT OUT THERE.
IS IT GOING TO MAKE OUR SERVICES BETTER?
IS IT GOING TO IMPROVE THINGS? IS IT GOING TO SAVE US MONEY?
THE ANSWER IS, WE DON'T KNOW. SO FOR US TO THINK ABOUT SOCIAL
MEDIA DOESN'T NECESSARILY MEAN TO THINK ABOUT THE SPECIFICS OF
HOW TO, YOU KNOW, USE FACEBOOK OR TWITTER.
WHAT IT REALLY MEANS IS, HOW DO WE SET UP OUR TECHNOLOGY AND HOW
DO WE SET UP THE CULTURE HERE SO THAT WHEN SOMETHING LIKE A
FACEBOOK COMES UP AND WE KNOW IT BECOMES A VERY POPULAR PARADIGM
OR -- IN FACT, WE'VE SEEN DOZENS OF NEW SOCIAL MEDIA THINGS
COMING UP. AND WE HAVE NO IDEA WHAT'S GOING
TO COME UP IN THE NEXT TWO OR THREE YEARS.
BUT HOW DO WE SET THINGS UP SO THAT WHEN PEOPLE GET EXCITED
ABOUT CERTAIN THINGS WE DON'T HAVE TO WAIT TWO TO THREE YEARS
BEFORE WE CAN ACTUALLY START TESTING THEM, WE DON'T HAVE TO
SPEND MILLIONS AND MILLIONS -- LET ME TELL YOU, WE SPEND
MILLIONS OF DOLLARS ANALYZING THINGS, TALKING ABOUT THEM,
GETTING FEEDBACK AND TRYING THEM OUT.
THEY FAIL, AND WE SCREAM AT EACH OTHER AND WE JUST NEVER
LOOK AT IT AGAIN. HOW DO WE CREATE AN ENVIRONMENT
AND AN INFRASTRUCTURE WHEREIN WHEN SOMEBODY HAS AN IDEA THAT
SAYS, I WANT TO TEST THIS OUT, WE CAN PLUG IT IN IN LITERALLY
THREE, FOUR DAYS -- BECAUSE IT'S'S DOABLE -- HAVE PEOPLE USE
IT, SEE IF IT MAKES SENSE; IF IT'S NOT COSTLY, LET IT
RIDE FOR A WHILE. WE MIGHT MODIFY THINGS AS WE GO
ALONG AND FIGURE OUT. IF IT MAKES SENSE FOR US, WE'LL
KEEP IT AND WE'LL DEVELOP IT AND WE'LL GROW WITH IT.
IF IT DOESN'T MAKE SENSE FOR US, WE ABANDON IT AND GO
TO THE NEXT PLACE. SO THAT'S ONE WAY OF POTENTIALLY
-- I'M NOT GIVING YOU AN ANSWER, BUT I'M JUST SAYING -- ONE WAY
OF THINKING ABOUT ATTACKING THE PROBLEM THAT WE HEARD TODAY, HOW
DO WE USE SOCIAL MEDIA IN OUR BUSINESS.
I WROTE A COUPLE MORE THINGS AS PEOPLE WERE TALKING TODAY.
TECHNOLOGY. TECHNOLOGY IS A BIG, BIG ISSUE.
AND WE HAD A DISCUSSION WITH ALL THE REGIONAL
COMMISSIONERS YESTERDAY. AND WE TALKED ABOUT TECHNOLOGY,
AND IT WAS KIND OF LIKE A FRUSTRATING THING BECAUSE PEOPLE
SAID, WELL, YOU KNOW, WE NEED TO MODERNIZE, WE NEED TO GET RID OF
COBOL -- THEY DIDN'T MENTION THAT, BUT EVERYBODY KIND OF
THINKS OF IT -- WE NEED TO BECOME MORE SERVICE ORIENTED.
IT COSTS MILLIONS, I MEAN HUNDREDS OF MILLIONS OF DOLLARS
TO INVEST IN THESE TECHNOLOGIES. GUESS WHAT?
THE REALITIES ARE THE NEXT FIVE YEARS OR SO, IT'S GOING TO BE SO
HARD TO GET MONEY. I MEAN, WE DO HAVE THESE
ENORMOUS DEFICITS. AND I COULD SEE SAD FACES KIND
OF LOOKING AND SAYING, YOU KNOW WHAT, WE'RE PROBABLY GOING TO
HAVE TO SLOW DOWN OUR TECHNOLOGY INNOVATION.
AND I'M SAYING THAT'S NOT THE WAY WE AS STRATEGIC PLANNERS
SHOULD THINK ABOUT IT. WHAT WE HAVE TO START THINKING
ABOUT IS, GIVEN THE REALITIES OF VERY, VERY, VERY SMALL
INVESTMENTS IN TECHNOLOGY -- BECAUSE WE HAVE TO KEEP THE
INVESTMENTS IN MAINTAINING WHAT WE HAVE.
WE CAN'T STOP OUR SERVICES. WE HAVE TO KEEP
DELIVERING SERVICES. WHAT DO WE DO?
HOW DO WE GET TO WHERE WE WANT TO GO IN TWO, THREE, FOUR, FIVE
YEARS WITH APPROPRIATELY PLACED SMALL INVESTMENTS THAT WILL GET
US TO WHERE WE HAVE TO GO? ANY IDEAS, BY THE WAY?
BY THE WAY, THAT'S WHY YOU AND I HAVE BEEN TALKING.
[LAUGHTER] >> OPEN SOURCING IS
AN INCREDIBLE IDEA, AND PEOPLE ARE DOING IT.
A LOT OF OUR CODE -- NOT THE SECURITY TYPE STUFF BUT A LOT OF
OUR CODE IS NOTHING MORE THAN THE EMBODIMENT OF POLICY.
I DON'T MIND PUTTING IT OUT IN THE PUBLIC DOMAIN.
I MEAN, WHAT AM I AFRAID, SOMEBODY GOING TO STEAL IT AND
COMPETE AGAINST US? IN FACT, IF THEY DO IT WELL,
LET THEM. YOU KNOW, WHY NOT.
BUT OPEN SOURCING IS AN OPTION. BUT THERE ARE VARIOUS OTHER
TYPES OF POSSIBILITIES, AND THAT'S WHAT I WANT EVERYBODY TO
START THINKING ABOUT, IS TO START THINKING ABOUT INNOVATIVE
WAYS OF NOT CONSTANTLY SAYING, THE ONLY WAY WE SOLVE PROBLEMS
IS, WELL, WE'RE JUST GOING TO ASK FOR MORE MONEY, WE'RE JUST
GOING TO ASK FOR MORE MONEY. WE'RE NOT GOING TO GET MORE
MONEY SOMETIMES. HOW DO WE CHANGE PROCESSES?
HOW DO WE GO TO WHERE WE WANT TO GO, GIVEN THE LIMITATIONS
THAT WE HAVE? FOR EXAMPLE, HOW DO WE FIND VERY
LOW COST BUT VERY, VERY HIGH IMPACT SEEDING OF TECHNOLOGY
THAT WE CAN GROW AND STEADILY GROW SO IT WILL TAKE US TO A
SERVICE ORIENTED ARCHITECTURE THAT WE WANT?
AND ALSO, ALONG THE WAY, HOW DO WE START KILLING THINGS THAT ARE
BURDENING US? AND FINALLY, I WANT TO TALK
ABOUT THE WORKERS. PEOPLE TALKED ABOUT THE WORKERS.
LET ME TELL YOU, MOST PEOPLE, WHEN I TALK ABOUT THE WORKERS OF
TOMORROW, FEEL IT'S A CHALLENGE, IT'S A THREAT.
THEY SAY THE WORKERS, THE NEW WORKERS, THEY ALL HAVE ADD.
YOU KNOW, THEY CAN'T FOCUS ON A PROJECT, THERE'S NO WAY THEY'RE
GOING TO DO PCOM FOR EIGHT HOURS A DAY.
EVERYBODY LAMENTS THE FACT OF THIS INSTITUTIONAL KNOWLEDGE
THAT'S GOING THE GET LOST. AND TO ME, IT'S
JUST THE OPPOSITE. IT'S NOT NECESSARILY A THREAT.
IT'S ACTUALLY AN OPPORTUNITY. YOU KNOW, MAYBE WE SHOULD GET
RID OF A LOT OF THAT INSTITUTIONAL KNOWLEDGE.
YOU KNOW, THERE USED TO BE THIS GREAT INSTITUTIONAL KNOWLEDGE OF
HOW TO CREATE THE MOST BEAUTIFUL LETTERING WITH A
CHISEL AND A HAMMER. AND I DON'T THINK MOST OF US
MISS THE FACT THAT THE WORLD LOST THAT INSTITUTIONAL
KNOWLEDGE. I SEE PEOPLE LIKE MY DAUGHTER
WHEN SHE WAS IN HIGH SCHOOL, SHE BLEW MY MIND.
YOU KNOW, I WOULD GO INTO HER ROOM, SHE WAS DOING HER
HOMEWORK, AND SHE HAD EIGHT DIFFERENT SCREENS OUT THERE, AND
I'M SAYING, HOW CAN YOU DO ANYTHING?
YOU KNOW, I WAS ALWAYS WORRIED SHE WAS GOING TO FAIL.
I WAS WRONG. SHE ACED EVERYTHING, AND STILL
MANAGED TO BE ON FACEBOOK AND DO ALL HER OTHER CHATTING.
WE SHOULD FIGURE OUT HOW TO TAKE ADVANTAGE OF THIS NEW TALENT AND
ALL THESE NEW PARADIGMS THAT ARE COMING INTO PLAY.
THIS IS PART OF THE KIND OF STRATEGIC THINKING THAT
WE HAVE TO DO. AND I INVITE YOU ALL TO GO
ONLINE, AND WE WILL HAVE VARIOUS TOOLS ONLINE.
AND THAT'S WHAT I WANT YOU TO CONTRIBUTE.
IN YOUR OWN EXPERIENCES, WITH YOUR OWN BACKLOGS, HOW DO YOU
FEEL THAT, GIVEN ALL THE LIMITATIONS THAT WE'RE
DEFINITELY GOING TO HAVE IN THE NEXT FIVE YEARS, INSTEAD OF
SHRINKING AWAY FROM THE PROBLEM, HOW CAN WE ACTUALLY RETHINK
THINGS AND CHALLENGE OURSELVES AND FIND SOLUTIONS?
SO BY THE WAY, CONGRATULATIONS. YOU HAVE ALL CREATED AN ASB IN
FIFTEEN MINUTES. WE JUST HAVE TO WRITE IT.
AND THANK YOU. YOU'VE SAVED ME A LOT OF WORK.
[APPLAUSE]