FAQs for and about ENs

FAQs for and about those Receiving Benefits

FAQs for WIPAs

FAQs for Colleges as ENs

EN FAQs
What is the goal of the Ticket to Work Program?
Who can become an Employment Network? 
Why should my organization become an Employment Network?
Where do I get the forms for my proposal?
Where can I get help completing my application?
What else do I need to know BEFORE starting my proposal?
How long does it take for an EN Contract award?

What is the goal of Ticket to Work?
Ticket to Work is designed to increase the quantity, quality and range of employment services available to SSA beneficiaries with disabilities.

Who can become an Employment Network?
Any private entity or state or local government agency that takes responsibility for the delivery of employment services or the coordination/referral of services is eligible to apply to be an EN. In addition, an EN can collaborate with other entities (public and/or private) to combine resources to serve Ticket holders.

Why should my organization become an Employment Network?
If you employ people with disabilities or are in the business of helping people with disabilities obtain jobs, you may be interested in Ticket to Work. Consider these facts:

• You can grow your bottom line by becoming an Employment Network. SSA has paid out over $9,000,000 in payments to ENs since the program began.
• A streamlined application makes signing up easy, and our Employment Network Contracts Team is available to assist your organization with any enrollment questions.
• SSA provides online training resources as well as interactive weekly training. Our Ticket Operations Support Manager offers comprehensive training materials to clarify any questions you may have regarding the daily operations of being an Employment Network. Visit the MAXIMUS website
• The Social Security Administration provides timely and responsive support at all stages of participation. Our new EN Help Desk assists ENs with payment requests.
• Beneficiary outreach educates a larger pool of beneficiaries about the Ticket to Work Program, enabling this population to successfully enter the workforce. More interested beneficiaries mean more opportunities for your organization.

Where do I get the forms for my proposal?
The EN Contract RFP, complete with all instructions and requisite forms, is available for review and download.

Where can I get help completing my application?
You may email any questions regarding submitting your proposal to the Social Security Administration’s Employment Network Contracts Team.  In addition, CESSI, the Program Manager for Recruitment and Outreach, conducts regular teleconferences to walk-through the RFP and answer questions you may have.  To sign up for one of these walk-through’s, contact 1-877-743-8237 (voice/tdd).

What else do I need to know BEFORE starting my proposal?
The Employment Network (EN) proposal process is a formal contract negotiation. Your entity's signatory and program/contract contacts must be managers or professionals with appropriate authority and expertise. It is important to remember that an EN is a business enterprise, regardless of tax status.

You may choose your own EN name. Social Security verifies the professional and financial identity of potential awardees to prevent opportunities for program fraud or abuse. Your EN name identifying information must be consistent in your proposal and in the records of the references we use for verification. If we find discrepancies, we cannot proceed until the appropriate corrections are made. Remember to pay particular attention to the following:

• Your Employer Identification Number (EIN) or Taxpayer Identification Number (TIN) and your EN name must match when we verify with the Internal Revenue Service (IRS). If you need an EIN or TIN please refer to the following links EIN and TIN
• Your EN name must have a matching number and profile at Dun and Bradstreet (DUNS). Please ensure this is updated before you submit your proposal. If you do not currently have a DUNS number, it can be obtained immediately and free of charge by calling Dun & Bradstreet Information Services at 1-800-333-0505.
• Your EN name must be on the direct deposit bank account used for EN payments. It is not required to be the only name on the account. The top section of the ACH form is either preprinted or the Social Security Administration will fill it in for you. You are required to complete the middle section of the ACH form. It is important to remember that the bottom section must be completed and signed by the financial institution’s representative.
• Your EN name must be on your Insurance policy. We do not require that the EN name be the only name on the policy. A copy of the insurance policy or a certificate of insurance signed by the agent or broker is necessary before an EN contract can be awarded.

How long does it take for an EN Contract award?
If your proposal is completed properly, you can accept an award to occur within approximately 30 days.  If SSA has questions, that time may be extended dependent on the responsiveness of the EN and additional clarifications required.  Any proposals that are not awarded in that timeframe are considered obsolete and are destroyed to protect proprietary information.

RECEIVING BENEFITS FAQs
What is a Ticket?
Who is Ticket Eligible?
How do I find out if I am eligible?
How will I get my Ticket?
Can a replacement Ticket be issued?
What happens if I’m overpaid due to working?
What if I want to start a small business?
What is an Employment Network (EN)?
How will I find out about the Employment Networks?
How do I assign my ticket?
Can I reassign my ticket?
If my disability benefits stop because I go back to work, will I have to file a new application if I can’t work anymore?
What is a State Vocational Rehabilitation (VR) Agency?
What’s an IPE and how do I develop one?
How can Protection and Advocacy Programs (P&A’s) help me?
What is a Work Incentive Planning & Assistance (WIPA) Project and who is eligible for WIPA services?
How can I find a WIPA?

What is a ticket?
A ticket is a document which Social Security may issue to disabled beneficiaries for participation in the Ticket to Work program. The ticket provides evidence of SSA's agreement to pay an Employment Network (EN) to which a beneficiary's ticket is assigned, in agreement with the payment regulations under the Ticket to Work program.

When did the Ticket to Work Program begin and where is it available?
The regulations implementing this new program were published in the Federal Register on December 28, 2001, and they were effective 30 days after that date. The program was phased in beginning in February 2002. As of September 2004, the Ticket to Work program is available in all 50 States, the District of Columbia, as well as all the U.S. territories.

Who is Ticket Eligible?
You must be age 18 or older and have not reached age 65 to be eligible for a Ticket. Also, the individual must be either:

• a Social Security Disability Insurance beneficiary (i.e., a disabled worker, a disabled widow(er), a disabled surviving divorced spouse, or a childhood disability beneficiary); or
• a Supplemental Security Income recipient eligible for SSI benefits based on disability or blindness;
• must be receiving monthly Social Security cash benefits based on disability or blindness; and
• monthly Federal cash benefits based on disability or blindness under Supplemental Security Income are not suspended.

• Not Receiving Federal Cash Disability/Blindness-Based Benefits or Payments from SSA
• Receiving Section 301 Payments
• Receiving Benefit Continuation Payments During a Medical Cessation Appeal
• Some Medical Improvement Expected (MIE) Diary Cases
• Receiving SSI Benefits Based on the Childhood Standard
• Receiving Provisional (Temporary) Cash Benefits under the expedited reinstatement provisions
• Receiving Presumptive Disability/Blindness Payments
• Living in a Non-Ticket Location
• SSDI Beneficiary Does Not Have an SSN

How will I get my Ticket?
Qualified Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) beneficiaries receive a "ticket" in the mail, along with a notice and a booklet explaining the Ticket Program. They may use their ticket to obtain:

• vocational rehabilitation
• training
• job referrals; and
• other employment support services.

Can a replacement Ticket be issued?
Absolutely, the Social Security Administration recognizes that a Ticket-holder may misplace or destroy his or her Ticket before having an opportunity to assign it to an Employment Network. Even without the Ticket in hand, you can still go to an Employment Network or State VR Agency and arrange to use your ticket with them. However if you would like a replacement ticket, contact MAXIMUS Ticket to Work toll-free at 1-866-YOURTICKET (1-866-968-7842) or toll-free TDD at 1-866-TDD2WORK (1-866-833-2967) to request a Ticket on Demand (TOD). The Ticket-holder should receive the TOD by mail within 7-10 business days of the request.

What happens if I’m overpaid due to working?
Recovery of an overpayment from a beneficiary is made by withholding the monthly Social Security check until the overpayment is paid in full. Overpayments can also be withheld from auxiliary beneficiaries entitled on the number holder's record. The Social Security Administration can employ several different methods of recovery including a compromise settlement. If the overpaid individual no longer receives Social Security payments, the Social Security Administration can recover the overpayment from the individual's Federal tax refund. This method of recovery is referred to as the Tax Refund Offset.

However, the Social Security Administration take into consideration a person's financial situation in regards to making repayment for amount owed. An overpaid individual has the right to request a reconsideration of an overpayment decision within 60 days from the date of the notice he or she receives. Also, at any point in time that an individual's financial situation changes, the Social Security Administration can adjust the recovery amount accordingly. Under certain conditions, a waiver of the entire overpayment or the balance due on an overpayment can be approved. A waiver can be requested at any time. The form to request a waiver is form SSA-632. (pdf format)

What if I want to start a small business?
Information for Entrepreneurs with Disabilities

• SBDC - Small Business Development Centers
• Property Essential to Self Support
• Small Business and Self Employment for People with Disabilities
• Small Business and Self Employment Service
• SCORE Counselors

What is an Employment Network (EN)?
Employment Networks are private organizations or public agencies that have agreed to provide services to beneficiaries with disabilities to help them achieve their work goals. You can contact any Employment Network in your area to see if it is the right one for you. Both you and the Employment Network have to agree to work together to attain your employment goals. If you need help in choosing an Employment Network you may contact the Ticket to Work Operations Support Manager, MAXIMUS. If you are visiting an EN soon, you may want to view the EN checklist.

How will I find out about the Employment Networks?
You may contact MAXIMUS, Inc. at the toll-free numbers shown above for information about Employment Networks that serve the area where you live. If you use the Internet, you can find this information on www.socialsecurity.gov/work, and on MAXIMUS’s web site, www.yourtickettowork.com. Also, some Employment Networks may contact you to offer their services.

You can contact any Employment Network in your area to see if it is the right one for you. Both you and the Employment Network have to agree to work together to attain your employment goals. You are free to talk with as many Employment Networks as you choose without having to give one your Ticket. And you can stop working with one Employment Network and begin working with another one, or with the State Vocational Rehabilitation Agency.

If you need help in choosing an Employment Network, you may contact the Protection and Advocacy System in your State. You can call MAXIMUS, Inc. at the toll-free numbers shown above for the telephone number and address. You can also find this information in our Service Provider Directory.

There are also Work Incentive Planning and Assistance projects in your area. These projects have specially trained staff that can help you with your ticket questions. To find the project in your click on the WIPA directory and go to WIPA agencies Word file.

If my disability benefits stop because I go back to work, will I have to file a new application if I can’t work anymore?
Effective January 1, 2001, if your benefits have ended because of work, you can request that we start your benefits again without having to file a new application. There are some important conditions:

• You have to be unable to work because of your medical condition. The medical condition must be the same as or related to the condition you had when we first decided that you should receive disability benefits.
• You have to file your request to start your benefits again within 60 months of the date you were last entitled to benefits.
• While we determine whether you can receive benefits again, you can receive up to six months of temporary benefits as well as Medicare or Medicaid. If we deny your request, we will not ask you to repay the temporary benefits.

What is a State Vocational Rehabilitation (VR) Agency?
State Vocational Rehabilitation agencies furnish a wide variety of services to help people with disabilities return to work. These services are designed to provide the client with training and/or other services that are needed when returning to work. Whether entering a new line of work or if you are entering the workforce for the first time, you can locate VR agencies in your state by clicking HERE.

What’s an IPE and know how to develop one?
The IPE or Individualized Plan for Employment (IPE), is a plan developed between you and a State Vocational Rehabilitation agency for the services that you need to help you reach your work goal. You can visit our IPE guide for more information.

How can Protection and Advocacy Programs (P&A’s) help me?
They can:

• Assist beneficiaries with disabilities in obtaining information and advice about receiving vocational rehabilitation and employment services.
• Provide advocacy or other related services that beneficiaries with disabilities may need to secure or regain gainful employment.
• Information on these organizations can be found at P&A Fact sheet.
• Information on contacting the P&A service in your State can be found on the P&A Directory

What is a Work Incentive Planning & Assistance (WIPA) Project and who is eligible for WIPA services?

• A WIPA is one of 104 local organizations that has arranged with Social Security to provide information and planning services about work and work incentives to Social Security and SSI disability beneficiaries. WIPA services are available in every State and Territory.
• All Social Security and SSI disability beneficiaries age 14 and over are eligible for WIPA services.
• Beneficiaries do not have to be working, or even have decided to work, to get WIPA services

What can WIPAs do for me?
They can:

• Answer beneficiaries questions about how part-time, full-time, or seasonal work would affect their individual disability benefits and other benefits that they may receive from Federal, State, and local programs.
• Answer beneficiaries’ questions about how work would affect their health care.
• Answer beneficiaries’ questions about SSA work incentives and work incentives of other programs.
• Discuss beneficiaries’ individual employment goals, including possible barriers and the resources or services they would need to overcome any barriers. A WIPA can also help them find those resources and services.
• Help beneficiaries plan how to use work incentives or other benefits for a successful return to work.
• Help beneficiaries work with your local Social Security office to put in place the work incentives that they need.
• Help beneficiaries use their Ticket to Work and find and Employment Network that is right for them.

How can I find a WIPA?
You can locate a WIPA by visiting the WIPA Contact List

WIPA FAQs
What is a Work Incentive Planning & Assistance (WIPA) Project and who is eligible for WIPA services?
What are WIPAs' roles?
What about the WIPA Request for Applications (RFA)?
How is the WIPA program different from the Benefits Planning, Assistance and Outreach (BPAO) program?
How many cooperative agreements were awarded for WIPA projects and where are they located?
Are WIPA staff who were previously trained and experienced as Benefits Specialists under the BPAO program required to attend training again before they can provide intensive WIPA services?
What are SSA’s plans for providing training and technical assistance to newly-awarded WIPAs?
Where will the training be offered?
How can I find a WIPA?

What is a Work Incentive Planning & Assistance (WIPA) Project and who is eligible for WIPA services?

• A WIPA is one of 104 local organizations that has arranged with Social Security to provide information and planning services about work and work incentives to Social Security and SSI disability beneficiaries. WIPA services are available in every State and Territory.
• All Social Security and SSI disability beneficiaries age 14 and over are eligible for WIPA services.
• Beneficiaries do not have to be working, or even have decided to work, to get WIPA services

What are WIPAs' roles?

• Answer beneficiaries questions about how part-time, full-time, or seasonal work would affect their individual disability benefits and other benefits that they may receive from Federal, State, and local programs.
• Answer beneficiaries’ questions about how work would affect their health care.
• Answer beneficiaries’ questions about SSA work incentives and work incentives of other programs.
• Discuss beneficiaries’ individual employment goals, including possible barriers and the resources or services they would need to overcome any barriers. A WIPA can also help them find those resources and services.
• Help beneficiaries plan how to use work incentives or other benefits for a successful return to work.
• Help beneficiaries work with your local Social Security office to put in place the work incentives that they need.
• Help beneficiaries use their Ticket to Work and find and Employment Network that is right for them.

What about the WIPA Request for Applications (RFA)?
In May 2006, the Social Security Administration (SSA) issued a new competitive Request for Application (RFA) for the former Benefits Planning Assistance and Outreach (BPAO) Program. Because of an increased emphasis on work incentives, return to work supports and jobs for beneficiaries, the Program was renamed the Work Incentives Planning and Assistance (WIPA) Program. The renamed program became effective September 30 with awards to 99 WIPA projects in 49 States. A second solicitation was offered from October 17, 2006 through December 15, 2006, resulting in another 5 WIPA projects being awarded grants for those 5 States and territories that were previously without permanent work incentives assistance grantees. SSA has awarded a total of 104 WIPA grants.

How is the WIPA program different from the Benefits Planning, Assistance and Outreach (BPAO) program?
The ultimate goal of the new WIPA projects is to support the successful employment of beneficiaries with disabilities. Some of the enhancements in the new projects are as follows:

• Benefit Specialists under the WIPA program will be referred to as Community Work Incentives Coordinators (CWICS) and will be focusing on improved community partnerships. One of the ways in which this will be done is by conducting periodic Work Incentives Seminars (WISE) to provide beneficiaries with disabilities the opportunity to meet directly with WIPAs, Employment Networks (EN), and public and private community-based organizations. Each WISE is expected to last approximately 2 hours and will provide beneficiaries with information about available work incentives and job supports needed to either assign their Ticket or pursue other employment options. The PMRO will plan the WISE, with assistance from the WIPA’s, CWICs and input from SSA.
• The WIPAs will work with CESSI, a division of Axiom Resource Management, Inc. who was awarded a five-year Program Manager for Recruitment and Outreach (PMRO) contract to provide marketing services for SSA’s work incentives programs, including the Ticket to Work Program.

How many cooperative agreements were awarded for WIPA projects and where are they located?
WIPA services will be available to beneficiaries in all areas of the United States. Ninety-nine WIPA projects have been awarded; 82 of those previously served as BPAO projects and 17 organizations are new to the program. A listing of those organizations and the areas they serve is available at the Service Provider Directory.
SSA published a Request for Applications on October 17, 2006 for areas in which awards were not made for the next fiscal year. These areas, which are listed below, will be served by a transitional WIPA project who will provide WIPA services via a toll-free telephone number:

• Southern Alabama;
• Southern Indiana;
• Eastern Kentucky;
• State of Nevada;
• Counties surrounding Albany, New York;
• Counties surrounding Youngstown, Ohio; and
• The Pacific territories.

Are WIPA staff who were previously trained and experienced as Benefits Specialists under the BPAO program required to attend training again before they can provide intensive WIPA services?
WIPA staff that were previously trained and experienced as Benefits Specialists will be required to take a recertification exam during 2007. In the meantime, they may provide the full range of WIPA services. New WIPA staff who have not been trained under the WIPA program must complete the training and certification exam before providing WIPA services, consistent with the goal to support successful employment of beneficiaries. What should WIPA projects do with the BPAO files for geographic areas that they are no longer serving under the new WIPA program, and how do WIPA projects serving new areas get files from the previous BPAO project? WIPA projects must continue to secure BPAO files for areas they are no longer serving under the terms outlined at 20 Code of Federal Regulations (CFR) 435 and 20 CFR 437. SSA project officers will be contacting those projects soon to arrange for the secure transfer of those files. SSA will provide the names and contact information, etc., of all previous BPAO clients to the new WIPA projects responsible for providing services to clients in their servicing area. More information is available at the two sites listed below: http://www.ssa.gov/oag/grants/20cfr435.pdf.

What are SSA’s plans for providing training and technical assistance to newly-awarded WIPAs?
SSA is contracting with several trainers to provide 5-day initial training sessions in this interim period until the new training and technical assistance contract is awarded. Three initial training sessions will be conducted within the months of November, December and January. The initial training sessions will be held in the following Regions: Atlanta, Chicago and San Francisco with the cities and dates to be determined. This will allow the approximately 93 new CWICs hired by WIPA Projects that were previously BPAOs to receive training in this interim period. These CWICs will be required to attend one initial training session and successfully complete a Field Assessment (similar to the requirement under the BPAO cooperative agreements). As with existing benefits specialists trained under the BPAO program, the CWICS trained in this interim period will need to pass a recertification exam after the new training and technical assistance contract is awarded. SSA is also contracting with several individuals with the necessary expertise to provide technical assistance to the WIPA Projects by phone and email. We will provide the contact information as soon as it is available.

Where will the training be offered?
The following SSA Regions will have one initial training session each; Atlanta, Chicago, and San Francisco with the cities and dates to be determined.

How can I find a WIPA?
You can locate a WIPA by visiting the Service Provider Directory.

FAQs for Colleges as ENs
If a beneficiary receives a Ticket and is currently participating in a work program through the school, does that recipient have to assign the Ticket to the work program/provider that he/she is currently involved with?
Can a school qualify to be an Employment Network (EN)?
If the beneficiary is to remain in school until age 21, can he/she wait until age 21 to use/assign the Ticket?
If the beneficiary assigns the Ticket to an EN, can he/she still utilize the income incentives such as Student Earned Income Exclusion (SEIE), Impairment Related Work Expenses (IRWE), and Plan for Achieving Self Support (PASS)?
If the beneficiary is receiving services from VR through a partnership with the school, upon the receipt of the Ticket, is that Ticket recipient obligated to assign that ticket to VR?
If the beneficiary goes on to a post-secondary educational program after high school, can that post-secondary institution be assigned the Ticket?
Can the beneficiary assign the Ticket to an EN in a state that he/she does not reside in?
If a beneficiary is being trained to work in a family business (i.e.; farm, retail business), can the beneficiary assign the Ticket to the family business?
If the beneficiary is working while in school, and decides to stay with that employer even after graduation, can the employer be assigned the Ticket?
If the beneficiary assigns the Ticket to an EN while in school, but after leaving school, the beneficiary wants to embark on a different type of training/employment, can the beneficiary un-assign the Ticket and assign it to another EN?
If the beneficiary is receiving services from more than one provider, (i.e. job coaching from one provider and training from another), which provider should be assigned the Ticket?
If the beneficiary needs transportation to an EN, who provides that transportation?

If a beneficiary receives a Ticket and is currently participating in a work program through the school, does that recipient have to assign the Ticket to the work program/provider that he/she is currently involved with?

No. The Ticket-holder can assign the Ticket to any provider who is an approved EN. This does not have to be the provider that is currently providing services. In fact, the Ticket may only be assigned to approved ENs. When and where to assign the Ticket is the beneficiary's choice solely. Once assigned, there are timely progress requirements. During months 1-24 of assignment, the beneficiary must actively participate in a plan. Between months 25-36, the beneficiary must work a minimum of 3 months over Substantial Gainful Activity (SGA). If the entity that the beneficiary is currently working with desires to become an EN so the Ticket can be assigned, then the Program Manager, MAXIMUS, can help to make that happen.

Can a school qualify to be an Employment Network (EN)?

Yes. Any program, service provider, and/or employer that has provided services for or are currently providing services for persons with disabilities can apply to become an approved EN.

If the beneficiary is to remain in school until age 21, can he/she wait until age 21 to use/assign the Ticket?

Yes. The Ticket-holder does not have to assign the Ticket immediately. The one advantage to having the Ticket assigned is protection from Medical Continuing Disability Review (CDR) for the beneficiary.

If the beneficiary assigns the Ticket to an EN, can he/she still utilize the income incentives such as Student Earned Income Exclusion (SEIE), Impairment Related Work Expenses (IRWE), and Plan for Achieving Self Support (PASS)?

Yes. The Ticket holder can utilize all work incentives that apply. The Ticket Program overlaps all other work incentives and does not replace any of them.

If the beneficiary is receiving services from VR through a partnership with the school, upon the receipt of the Ticket, is that Ticket recipient obligated to assign that ticket to VR?

The Ticket to Work Program was designed to ensure choice in service providers for beneficiaries. If the beneficiary has been working with their state VR agency prior to receiving their Ticket, and they wish to continue that relationship by assigning the Ticket to the state VR agency, they will be asked to sign a form called the SSA - 1365 form. The beneficiary must sign this form in order for the Ticket to be considered assigned to that agency. In this instance, beneficiaries also have the option of choosing to work with an EN and assigning their Ticket to the EN instead of continuing to work with the state VR agency. If the beneficiary receives their Ticket and then begins to work with their state VR agency by signing an IPE, the beneficiary signature is not required on the SSA-1365 in order for the Ticket to be considered assigned to the state VR agency. Beneficiaries need to be aware of these subtle differences in status regarding Ticket assignments to state VR agencies. In summary, the Ticket to Work Program is about choice and is voluntary. Beneficiaries may assign, unassign, and reassign Tickets to ENs and state VR agencies at their discretion.

If the beneficiary goes on to a post-secondary educational program after high school, can that post-secondary institution be assigned the Ticket?

Yes, if that post-secondary institution is an approved EN.

Can the beneficiary assign the Ticket to an EN in a state that he/she does not reside in?

Yes, the Ticket-holder does not have to reside in the state the approved EN is in to assign the Ticket to that EN. The approved EN however, may have a policy of serving only residents of a certain region or area. The EN must have indicated that state of residence as one of the areas they cover.

If a beneficiary is being trained to work in a family business (i.e.; farm, retail business), can the beneficiary assign the Ticket to the family business?

Yes, if this business/employer has met all the criteria to be an approved EN.

If the beneficiary is working while in school, and decides to stay with that employer even after graduation, can the employer be assigned the Ticket?

Yes, if that employer has met all the criteria to be an approved EN.

If the beneficiary assigns the Ticket to an EN while in school, but after leaving school, the beneficiary wants to embark on a different type of training/employment, can the beneficiary un-assign the Ticket and assign it to another EN?

Yes, the beneficiary can un-assign the Ticket anytime and reassign the Ticket to another EN. Both ENs may be entitled to splitting the EN payments, therefore, the beneficiary should be aware that some ENs may be leery of accepting a Ticket that may put them in a situation of splitting payment.

If the beneficiary is receiving services from more than one provider, (i.e. job coaching from one provider and training from another), which provider should be assigned the Ticket?

The beneficiary may want to assign the Ticket to the provider that he/she is receiving the most services from. The beneficiary should speak with each provider and also see if there is a cooperative agreement between the providers. If there is a partnership agreement involved, then the providers can be helpful in making that decision.

If the beneficiary needs transportation to an EN, who provides that transportation?

The beneficiary should check to see if the approved EN provides transportation before he/she assigns the Ticket. If the chosen EN does not provide transportation, then the beneficiary should look for a transportation provider that is an approved EN. The transportation provider and the approved EN may want to serve this beneficiary under a partnership agreement.