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You are here:  Home > Meeting Information > Webcasting > Webcast Troubleshooting

 

Webcast Troubleshooting

Please be aware that Webcasting may appear choppy or blurry. This is because the screen is small, and there are fewer frames per second than you may be used to.

If there are bandwidth interruptions, the RealPlayer may stop and rebuffer. If this happens, the file will continue playing where it had left off before rebuffering.

If you have installed the RealPlayer but cannot connect with the server when you try to use it, you may have a firewall problem - check with your network administrator to determine if your company has a firewall.

If you run into other difficulties you can receive online help at www.real.com or call 1-800-903-6841 during 8:30AM - 5:00PM EST.

 

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