I-4-1-50.Status Requests and Other General Inquiries

Last Update: 3/15/17 (Transmittal I-4-69)

A. General

If an analyst receives a status request or other general inquiry, in writing or by telephone, the analyst will respond promptly and courteously. The analyst will not divulge information concerning recommendations which have been made or suggest any particular outcome in the case until such time as the agency action has been approved in final form for release and signed by the appropriate parties (see Hearings, Appeals and Litigation Law manual I-1-5).

B. Preparing and Releasing Written Responses

If the analyst concludes that a written response to an inquiry is necessary, he or she will prepare and sign the written response and give it to Court Case Preparation and Review Branch staff for date stamping and release. The staff will add a copy to the claim(s) file.