Frank J. Bisignano currently serves as the 18th Senate-confirmed Commissioner of the U.S. Social Security Administration (SSA). After being confirmed by the U.S. Senate to lead the agency in May 2025, he has taken swift action to transform SSA into a premier service organization that leverages state-of-the-art technology solutions, operates at peak efficiency, and delivers best-in-class service to the American people.
Commissioner Bisignano brings extensive leadership experience to SSA. Widely recognized for his expertise in operational management and technology innovation, Bisignano has consistently driven growth, improved customer satisfaction, and led complex organizations through modernization and digital transformation at several of the world’s premier financial institutions and financial technology companies during his distinguished career spanning more than four decades.
Prior to being nominated to lead SSA, he served as Chairman and Chief Executive Officer (CEO) of Fiserv, the world’s largest financial services and payment technology company. Under his leadership, the company advanced new capabilities and accelerated its growth by coupling innovation with scale and operational excellence, bringing modern solutions to financial institutions, businesses, and consumers. During his tenure as Chairman and CEO, Fiserv processed over 850 million transactions daily, totaling more than $2.5 trillion, handled more than 400 million phone calls annually, and fundamentally touched every American household.
Before Fiserv, Bisignano was the Chairman and Chief Executive Officer of First Data, where he transformed the 43-year-old company from the world’s largest traditional payment processor into a technology innovator, industry collaborator, and commerce enabler for the 21st century. He also led its $2.6 billion initial public offering in 2015, the largest U.S. IPO of the year. Combining his expertise in banking and payments with deep experience and conviction in the transformative power of technology, Bisignano architected the combination of Fiserv with First Data in 2019, initially leading the new company’s day-to-day operations as President and Chief Operating Officer before becoming Chief Executive Officer in July 2020 and Chairman of the Board in May 2022.
Earlier in his career, Bisignano was the co-Chief Operating Officer for J.P. Morgan Chase and the Chief Executive Officer of its Mortgage Banking unit. Following the 2008 financial crisis, Bisignano was on the frontlines, serving as an architect of the bank’s recovery plans and having previously developed a strategy for managing potential bank failure. In 2011, he served as the chief negotiator for the country’s five largest mortgage servicers in a $25 billion housing settlement involving the Departments of Justice, Housing and Urban Development, and 49 state attorneys general to address mortgage servicing and foreclosure abuses. This role helped reset the housing market and established him as a leader in housing recovery. As a result, J.P. Morgan Chase’s Mortgage Banking unit reported 2012 net income of $3.3 billion, a turnaround that reversed a net loss of $2.1 billion in the prior year.
Additionally, as co-COO, Bisignano led the integrations of Bank One, Bear Stearns, and Washington Mutual, while also overseeing global technology, human resources, real estate, operations, procurement, compliance, regulatory control and oversight, resiliency, security and safety, and general services for all of J.P. Morgan Chase’s businesses across 60 countries.
Starting in 1994, Bisignano held several roles at Citigroup, including Chief Administrative Officer for the Corporate and Investment Bank, Chief Executive Officer of the Global Transactions Services business, the largest securities and cash management business in the world, as well as managing the integrations for all Citigroup’s mergers and acquisitions. While CAO, he served as the firm-wide deputy head of technology and operations, a post he held on 9/11. When tragedy struck during the September 11th attack at the World Trade Center, he led the relocation of over 16,000 displaced employees after losing 1.3 million square feet of real estate at the 7 World Trade Center building, guiding them to safety from the Financial District to Midtown Manhattan.
After witnessing the devastation firsthand, he became a founding member and board leader of the 9/11 Memorial & Museum, honoring the victims. Nearly a decade later, Bisignano faced his own health crisis, developing throat cancer from his time at Ground Zero. Drawing on his resilience and the support of family and friends, he overcame the illness, with his distinctive voice serving as a lasting reminder of his journey as a cancer survivor.
Bisignano started his career on Wall Street and was the youngest senior vice president at American Express at 25. By 30, he was managing a third of First Fidelity Bank.
Commissioner Bisignano’s commitment to service is deeply rooted in his family history and personal values. Born and raised in Brooklyn, New York, in a multigenerational immigrant household, he carries the legacy of resilience and dedication passed down through his family. His maternal grandfather, immigrated from Italy and bravely joined the U.S. Army during World War I, seeking to serve his new country and earn citizenship. After losing his vision, Social Security played a vital role in supporting his grandfather’s life, highlighting the program’s vital role in assisting those in need.
Bisignano’s father faced his own adversity, growing up as an orphan in 1937 among 15 siblings. When orphans became eligible for Social Security in 1940, it provided a crucial safety net during difficult times. His father answered the call to serve in World War II and dedicated 46 years to federal service—as a customs agent, DEA agent, and customs inspector—embodying a lifelong commitment to protecting and serving the nation. Inspired by the sacrifices and service of his family, Bisignano embraces his own role as a public servant with honor and gratitude.
Beyond his business and public service achievements, Bisignano is a passionate advocate for veterans. Inspired by the challenges following 9/11, he founded the “100,000 Jobs Mission,” a coalition of companies committed to hiring 100,000 U.S. military veterans. He also played a key role as a founding member of the Institute for Veterans and Military Families at Syracuse University. In 2014, Bisignano received the Colonel Michael Endres Leadership Award for Individual Excellence in Veteran Employment from the U.S. Chamber of Commerce for his commitment to employment opportunities for veterans, transitioning service members, and their spouses.
Bisignano attended Baker University of Kansas and has been honored with four honorary PhDs recognizing his contributions to technology and public service. These include honors from Syracuse University for his dedication to veterans and from Howard University for leading the Martin Luther King, Jr. Papers Project, which digitized hundreds of thousands of documents from Dr. King and other civil rights leaders.
He is married with three children and resides in New Jersey.