Success Stories

The stories below highlight the success of employees with disabilities within SSA. For more information on career opportunities for individuals with disabilities, visit Careers at SSA: Individuals with Disabilities.

Select a thumbnail below to shortcut to the corresponding story or scroll to see all the success stories.

Tracey Hall-Hennigan

Braille Technician
Office of Media Management

Tracey Hall-Hennigan photo

“I work in the Office of Media management for 13 years.  I’m the sole Braille technician for SSA nationwide. I make a difference by providing alternative media services to the blind and visually impaired employees, and members of the public. I translate and reformat print material in to Braille, Large print and Audio CDs. I also provide public information pamphlets and Factsheets to beneficiaries, Advocacy groups and SSA offices nationwide. .  I  make other people with disabilities aware of SSA’s resources via the membership drives, and community outreach events. If I can help someone to achieve their goals, then I know I have done something right. It is my pleasure helping others step beyond their comfort zone and finding their purpose in life. ”

Sara Kovacs

IT Specialist

Sara Kovacs (no photo available)

“As an IT specialist, I make a difference by using my skills to maintain and develop SSA systems that process Disability claims for some of America’s most vulnerable citizens. Behind every transaction and system, I see a person who is dependent on my best efforts to ensure their claim is properly and efficiently processed and that ultimately if they are entitled, that they receive the benefits they need and to which they are entitled. I recognize that our co-workers in the Field Offices and support personnel in the State DDS offices have a tremendous job as the front line personnel working with our claimants. They need SSA systems to work efficiently and they need Systems support when unexpected issues arise. I take my role to support the security and integrity of SSA’s systems and programs seriously – I want to ensure that our systems are not misused. ”

Caesar Gonzales

Program Analyst
Office of Public Service and Operations Support

Caesar Gonzales photo

“In 2009, I was hired as a Bilingual Title II Claims Representative in the Hollywood, CA field office. I enjoyed serving the public face-to-face, explaining the details of our programs, and ensuring each person had the information they needed to make an educated decision. Dealing with the government and filing for life-changing benefits can be stressful; I tried to always keep that in mind. I was fortunate to receive several awards for my service, including a Regional Commissioner’s Citation. In September 2015, I was promoted to a Program Analyst in OPSOS. Working at headquarters, I’m passionate about the ability to influence programs at the national level. Using my 6 years of frontline experience, while working collaboratively with my peers and other components, I’ve helped improve programs and provide guidance for employees across the country. Another rewarding endeavor, has been working with the Advisory Councils. It has afforded me the opportunity to serve in leadership roles, organize training events, mentor (in addition to being mentored), and help promote diversity throughout the agency. Being born without arms, I perform the majority of my work with my feet. After high school, I earned my Bachelor’s degree in Economics, from the University of California, Berkeley…GO BEARS! The challenges I’ve faced living with a disability, coupled with my educational background have enabled me make significant contributions; as a federal employee working for the Social Security Administration.”