Success Stories
The stories below highlight the success of veterans within SSA. For more information on career opportunities for veterans, visit Careers at SSA: Veterans.
Select a name below to shortcut to the corresponding story or scroll to see all the success stories:
Herbert Jackson
IT Specialist
Office of Information Security
“After retiring from the U.S. Air Force, following 22 years of service, the Social Security Administration has given me a chance to continue serving the U.S. public. As a whole, the Social Security Administration makes a difference in the lives of millions of people daily through a variety of programs designed to provide some form of assistance to qualifying recipients. It is a joy knowing that the applications I work on, with the help of SSA Field Office Representatives, have direct impacts on beneficiaries across the country and I am delighted that I am a part of this team.”
ML Jordan
Management Analyst
Office of External Affairs
“Working at SSA has allowed me to continue being a part of something bigger than myself and in some small way help Make a Difference in the lives of our nation’s heroes. I work in the Office of Communications’ Office of External Affairs. We are responsible for establishing and maintaining relationships with national organizations, advocacy groups, federal agencies, state and local governments, and tribal governments. I work with Veteran Service Organizations (VSO) which allow me to Make a Difference by educating my fellow veterans on the Social Security benefits available to them. I had the opportunity to participate in an United States Interagency Council on Homelessness (USICH). The work group helped disabled homeless people, including veterans, gain access to Social Security Disability and Supplemental Security Income benefits.”
Milton McGaskey
Management Analyst
Office of Human Resources
"The Social Security Administration (SSA) makes a difference with its dedication to helping Veterans enter the federal workforce. SSA understood my technical, personal, and leadership skills when reviewing my qualifications, and placed me in a position to best utilize the skills I learned in the Army. Working in the Office of Civil Right and Equal Opportunity (OCREO) as a Management Analyst has enabled me to use my math and Human Resources background. I have participated in a few high level projects with the agency including Workforce Profiles, Management Directive 715, and the SSA's Equal Employment Opportunity Statistical Report (462) to name a few."
Sheila Palmer
Claims Specialist
Office of Central Operations
"Working as a Claims Representative for Social Security Administration means I have public contact daily. I enjoy hearing the stories of those claimants who have served, in all branches of the military. As a Marine, I especially love when they are able to share with me a personal encounter they experienced during the service. Once I express, I served in the Marine Corps, they take delight even more in showing their pride. It makes me feel good to serve the public. At the end of each interview, I loved being able to say “thanks for sharing and thanks for your service.” It really makes my day at SSA."
Marcia Hawkins
Human Resources Specialist
Office of Human Resources
"In the Marine Corps my duty and honor was to protect our country from enemies both foreign and domestic. As HR Specialists with the Center for Suitability and Personnel Security, it is my duty and honor to protect this agency by assessing and adjudicating an employee’s suitability / fitness for government employment. I am proud to do my part to protect SSA!"