Coronavirus Disease (COVID-19) (Subscribe)

Local Social Security offices are offering more in-person appointments and have resumed in-person service for people without an appointment. As we expand in-person service, we strongly encourage you to continue to go online, call us for help, and schedule appointments in advance.

The Social Security Administration remains committed to providing you timely and accurate information our services.

You can view all the COVID-19 questions and answers at once or browse by topic using a tile category below. Since we resumed in-person services on April 7, many of the questions and answers we previously listed on this page no longer apply. If you do not see your question addressed on this page or at the link below, please visit our Frequently Asked Questions for additional information.

To learn more about the three topics below, visit

  • How to Get Help from Social Security
  • Know Before You Go
  • What to Know About Hearings

Get Help from Social Security

Conducting Business with Social Security During the Pandemic

During the COVID-19 pandemic, we are still here to serve you. Learn more about the ways to conduct your business with us during this time.

Hearings and Appeals

You have the right to appeal any decision we make about whether you’re entitled to Social Security benefits or Supplemental Security Income payments. Learn how to appeal a decision with Social Security and other important information if you have a pending hearing.


An overpayment is when you receive more money for a month than the amount you should have been paid. Learn what to do if you are notified that you have an overpayment.

Monthly Benefits and Other Financial Help

Learn about your monthly benefits and how other forms of financial assistance may affect your eligibility or payment if you are already receiving benefits.

Learn about...

Protecting Yourself from Fraud and Scams

Scammers keep trying to trick you out of money and personal information. Don’t be fooled! Learn how to protect yourself.

Staying Informed During the Pandemic

You can stay informed by subscribing to get updates from us and learn how we are keeping you and our employees safe. Learn how to subscribe and see our plan.

Economic Impact Payments and Child Tax Credit

The Internal Revenue Service paid economic impact payments (EIPs) to most Social Security beneficiaries and Supplemental Security Income recipients. Learn if you need to file a 2021 Federal tax return in 2022 to claim the CTC or a missing EIP payment provided in the American Rescue Plan.

Coronavirus Resources and SSA Program Policy

Here you will find helpful links to other government Coronavirus resources. To see how our employees process claims, view our Program Policy Manual.

We also have information if you are, or have...

An Appointed Representative

An appointed representative is a qualified person appointed to represent another person doing business with Social Security. Learn more about this important role.

A Representative Payee

A representative payee receives and manages monthly benefit payments for someone unable to manage their finances. Learn about representative payee monitoring reviews.