Registration Questions:

Q1. Who has to register?
Q2. Where can I find more information on how to fill out the registration form?
Q3. When I register is the User ID issued to my company or to me?
Q4. When can I register?
Q5. Who can I call if I have questions or problems registering on the Internet?
Q6. How do I register?
Q7. What information do I need to register?
Q8. Why do I have to supply my EIN?
Q9. Why do you need my SSN?
Q10. I live in another country and I do not have an SSN. How can I register for a User ID and password?
Q11. Why do you need my e-mail address?
Q12. What business services are available to registered users?
Q13. When I try to register, I receive a message that I am already registered under the Employer Identification Number (EIN) that I provided. What should I do?

EIN Questions:

Q14. My company has multiple EINs. Which one do I enter on the registration screen?
Q15. My company has applied for an EIN but hasn't received it yet. Can I register for a User ID/Password?

Self-employed Questions:

Q16. Can self-employed individuals register using the Internet?
Q17. I am self-employed, but have an EIN. Can I register using the Internet?
Q18. I file wage reports for my employees under my business EIN but I am self-employed. How do I register?

Third Party Filer Questions:

Q19. I am a third party filer (accountant, CPA etc.). Do I need a User ID for each company I am doing business for?
Q20. I am a volunteer who works for a non-profit organization such as a church. Can I register for a User ID?

Household Employers Questions:

Q21. Can household employers register using the Internet?
Q22. I have a User ID because I report wages for my employer. I also have a household employee. Do I need another User ID to report wages for a household employee?
Q23. I am a household employer and have an EIN to report wages for my employee, but I do not work under that EIN. How do I register?
Q24. I have an EIN for my own business and have a household employee as well. How do I register?
Q25. I already have a BSO User ID that I use to do business on behalf of the company for which I work. I also have a household employee. How do I register?
Q26. Where can I get more information on reporting wages for household employees?

User ID Questions:

Q27. How do I use my User ID?
Q28. Can I have more than one User ID?
Q29. How long does it take to get my User ID/Password?
Q30. How long is my User ID valid?
Q31. What happens if my User ID is deactivated?

Password Questions:

Q32. How long does it take to get my password?
Q33. Why do I need a password?
Q34. How long should I wait to receive my password?
Q35. What do I do if I forgot my password?
Q36. Can I upload files without waiting for the password?
Q37. Must I remember my password after I have uploaded my wage reports?

Login Questions:

Q38. I tried several times to login and I received a message that says, You have reached the limit on number of attempts. What do I do now?
Q39. I don't 'have my password yet. Can I login?
Q40. When I try to login, I receive a message that my User ID is expired. What should I do?
Q41. When I try to login, I receive a message that my User ID is deactivated. What should I do?


Didn't find the answers you were looking for?

More information can be found on the Employer W-2 Filing Instructions & Information page. You can also call 1-800-772-6270 Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern Time to speak with Employer Customer Service personnel. For TDD/TTY call 1-800-325-0778.


Registration Questions:

Q 1. Who has to register?
A1. All individuals interested in using the services available within the Business Services Online (BSO) . In addition to submitting wage reports, the User ID/Password can be used to access BSO in order to get status information on all electronic submissions.
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Q 2. Where can I find more information on how to fill out the registration form?
A2. For more help on How to Register for Business Services Online go to the Employer W-2 Filing Instructions & Information page. Under the Handbooks, Tutorial, & Videos section refer to the Registration and Access to Services Handbook and the How to Register for Business Services Online - Video. You may also access Help by selecting the Help links on the BSO Registration form. Call 1-800-772-6270 Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern Time to speak with Employer Customer Service personnel. For TDD/TTY call 1-800-325-0778.
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Q 3. When I register, is the User ID issued to my company or to me?
A3. The User ID is issued to you as an employee of the company represented by the Employer Identification Number on your application. A company may have several individuals who register to do business with SSA. Each individual must register and will have his/her own User ID. In addition, an individual may work for several companies and have several User IDs.
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Q 4. When can I register?
A4. Registration is available year round.
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Q 5. Who can I call if I have questions or problems registering on the internet?
A5. For more help on How to Register for Business Services Online go to the Employer W-2 Filing Instructions & Information page. Under the Handbooks, Tutorial, & Videos section refer to the Registration and Access to Services Handbook and the How to Register for Business Services Online - Video. You may also access Help by selecting the Help links on the BSO Registration form. Call 1-800-772-6270 Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern Time to speak with Employer Customer Service personnel. For TDD/TTY call 1-800-325-0778.
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Q 6. How do I register?
A6. You can register:
1. Online by accessing Business Services Online (BSO) at http://www.socialsecurity.gov/bso/bsowelcome.htm
2. By calling 1-800-772-6270 Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern Time to speak with Employer Customer Service personnel. For TDD/TTY call 1-800-325-0778.
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Q 7. What information do I need to register?
A7. You will need to supply the following information:
1. Name (first name, middle initial and last name) as shown on your Social Security Card.
2. SSN
3. Date of birth
4. Address where you want to receive correspondence
5. Daytime phone number
6. Company or business name
7. Company EIN (if your company has an EIN)
8. Self-selected password
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Q 8. Why do I have to supply my EIN?
A8. Your EIN will be used to electronically confirm your relationship to your employer.
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Q 9. Why do you need my SSN?
A9. We use your SSN to identify you and authenticate the link between you and the company you represent. It also helps us to ensure the privacy of your information.
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Q 10. I live in another country and I do not have an SSN. Can I register for a User ID and password?
A10. Yes, you can register:
1. Online by accessing Business Services Online (BSO) at www.socialsecurity.gov/bso/bsowelcome.htm
2. By calling 1-800-772-6270 Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern Time to speak with Employer Customer Service personnel. For TDD/TTY call 1-800-325-0778.
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Q 11. Why do you need my e-mail address?
A11. SSA will use your e-mail address to send you important information. Because your time is valuable, your e-mail address will be used only to contact you with important wage and tax reporting updates.
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Q 12. What business services are available to registered users?
A12. Please select the link for more details on the types of services available within Business Services Online. If you have questions, please call 1-800-772-6270 Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern Time to speak with Employer Customer Service personnel. For TDD/TTY call 1-800-325-0778.
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Q 13. When I try to register, I receive a message that I am already registered under the Employer Identification Number (EIN) that I provided. What should I do?
A13. If you still remember your User ID number you can request a new password. Please refer to the What do I do if I forgot my password? If you do not remember your User ID or have never registered, please call 1-800-772-6270 Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern Time to speak with Employer Customer Service personnel. For TDD/TTY call 1-800-325-0778.
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EIN Questions:

Q 14. My company has multiple EINs. Which one do I enter on the registration screen?
A14. Use the EIN that appears on your Form W-2.
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Q 15. My company has applied for an EIN but hasn't received it yet. Can I register for a User ID/Password?
A15. You will need to wait until you receive your EIN from the IRS. You may want to request a filing extension if the filing deadline is approaching. Additional information on requesting a filing extension can be found on the Internal revenue Service's (IRS) website, by searching for documents related to filing extension.
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Self Employed Questions:

Q 16. Can self-employed individuals register using the Internet?
A16. Yes, self-employed individuals can register via the Internet.
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Q 17. I am self-employed, but have an EIN. Can I register using the Internet?
A17. Yes, self-employed individuals that have an EIN can register via the Internet.
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Q 18. I file wage reports for my employees under by business EIN, but I am self-employed. How do I register?
A18. Self employed individuals can register via the Internet.
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Third Party Filer Questions:

Q 19. I am a third party filer (accountant, CPA etc.). Do I need a User ID for each company I am doing business for?
A19. No, third party filers need to register only once. Register using your company's EIN, or indicate you are self-employed. On the Registration form you should select the box indicating "I am a 3rd party submitter registering to do business on behalf of another company".
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Q 20. I am a volunteer who works for a non-profit organization such as a church. Can I register for a User ID?
A20. Yes, if you work for an organization but do not receive a Form W-2 from the organization, you can still register to use BSO. Please call 1-800-772-6270 Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern time to speak with Employer Customer Service personnel. For TDD/TTY call 1-800-325-0778.
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Household Employers:

Q 21. Can household employers register using the Internet?
A21. Yes, household employers can register using the Internet.
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Q 22. I have a User ID because I report wages for my employer. I also have a household employee. Do I need another User ID to report wages for a household employee?
A22. You will need to register for another User ID to report wages for your household employee.
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Q 23. I am a household employer and have an EIN to report wages for my employee, but I do not work under that EIN. How do I register?
A23. You can register using the Internet to report wages for your household employee under the EIN you obtained for that purpose.
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Q 24. I have an EIN for my own business and have a household employee as well. How do I register?
A24. You can register via the Internet. You should use your EIN to report wages for your business and for your household employee(s).
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Q 25. I already have a BSO User ID that I use to do business on behalf of the company for which I work. I also have a household employee. How do I register?
A25. You will need a second User ID to report wages for your household employee. You will have to register over the phone. Call 1-800-772-6270 Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern Time to speak with Employer Customer Service personnel. For TDD/TTY call 1-800-325-0778.
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Q 26. Where can I go for more information on reporting wages for household employees?
A26. More information on household employers can be found on http://www.socialsecurity.gov/pubs/10021.html .
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User ID Questions:

Q 27. How do I use my User ID?
A27. There are two ways you use your User ID:
1. To access the services offered under Business Services Online (BSO).
2. As an electronic signature in your wage file, when using the EFW2 - EFW2C format.
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Q 28. Can I have more than one User ID?
A28. Yes, some situations may require you to have more than one User ID. You must have a User ID for each company for which you are authorized to conduct business with SSA, and you are an employee for that company. For example, you may work for 2 companies and do wage reporting for both.
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Q 29. How long does it take to get my User ID/Password?
A29. User IDs are issued immediately if the information provided on your registration form matches SSA's records. You will self-select your password when you complete the Registration form.
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Q 30. How long is my User ID valid?
A30. Your User ID is valid until you deactivate it online; however, your password will expire after 90 days, the next time you log in you will be prompted to change it.
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Q 31. What happens if my User ID is deactivated?
A31. If you deactivated your User ID, you must register for a new User ID. You can register:
1. Online by accessing Business Services Online (BSO) at www.socialsecurity.gov/bso/bsowelcome.htm
2. By calling 1-800-772-6270 Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern Time to speak with Employer Customer Service personnel. For TDD/TTY call 1-800-325-0778.
Note: If your employer deactivated your User ID, your employer needs to call 1-800-772-6270 Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern Time to speak with Employer Customer Service personnel. For TDD/TTY call 1-800-325-0778.
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Password Questions:

Q 32. How long does it take to get my password?
A32. If you are completing your registration via the BSO Registration form, you will enter a password of your own choosing while you complete the form. If you registered by speaking with Employer Customer Service personnel, you will need to select a password of your own choosing before you can access Business Services Online (BSO). You can do this online by accessing BSO at www.socialsecurity.gov/bso/bsowelcome.htm. Select the "Log In" link to get to the Login page. Then select the "Select this link if you need to complete your phone registration" link. Once you have completed this process you will be able to use your password to access BSO.
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Q 33. Why do I need a password?
A33. You will need your password to access the services offered under Business Services Online (BSO).
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Q 34. How long should I wait to receive my password?
A34. If you need immediate access to BSO you can select a password of your own choosing by accessing BSO at www.socialsecurity.gov/bso/bsowelcome.htm. Select the "Log in" link to get to the Login page. Within the statement “Did you register with SSA by phone or paper form and need to create a password?”, select the “phone or paper form” link. Once you have completed this process, you will be able to use your password to access BSO.

If you requested a new temporary password via the BSO Forgot Password / Request Password by Mail option, or by speaking with Employer Customer Service personnel, your password will be sent to you via first class mail and should be received usually in within 2 weeks.

If it has been more than two weeks since you requested a new password, you can request a new password by mail by calling 1-800-772-6270 Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern Time to speak with Employer Customer Service personnel. For TDD/TTY call 1-800-325-0778.

Note: Requesting a new password by mail will cause your current password to become invalid. Your new temporary password will be sent to you by first class mail and should be received usually within two weeks. It will be sent to the address you provided at registration. If you need to verify or correct this address, please call 1-800-772-6270 Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern Time to speak with Employer Customer Service personnel. For TDD/TTY call 1-800-325-0778.
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Q 35. What do I do if I forgot my password?
A35. You can request a new password online by accessing Business Services Online (BSO) at
www.socialsecurity.gov/bso/bsowelcome.htm. Select the "Log In" link to get to the Login page. Enter you User ID and then select the “Forgot your password?” link. To select a new password online, you must answer three random questions that you previously supplied answers to. If you do not know the answers you can Request Password by Mail and a temporary password will be sent to you by first class mail. You can also request a new password by mail by calling 1-800-772-6270 Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern Time to speak with Employer Customer Service personnel. For TDD/TTY call 1-800-325-0778.

Note: Requesting a new password by mail will cause your current password to become invalid. Your new temporary password will be sent to you by first class mail and should be received usually within two weeks. It will be sent to the address you provided at registration. If you need to verify or correct this address please call 1-800-772-6270 Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern Time to speak with Employer Customer Service personnel. For TDD/TTY call 1-800-325-0778.
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Q 36. Can I upload files without waiting for the password?
A36. No. If you have registered, but have not submitted a password of your own choosing, you will need to submit a password before you can upload files. You can submit a new password online by accessing Business Services Online at www.socialsecurity.gov/bso/bsowelcome.htm. Select the “Log In” link to get to the Login page. Within the statement “Did you register with SSA by phone or paper form and need to create a password?”, select the “phone or paper form” link. Once you have your password you will need to request access to the Report Wages to Social Security. Access to this service will allow you to upload files.
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Q 37. Must I remember my password after I have uploaded my wage reports?
A37. Yes, Please remember your password. You will need it to view the status of your files, submit corrections if needed, and to change your password af ter 90 days to keep your User ID active. To ensure your privacy, no one else can have access to your password. Social Security can help you start the process over again, but we cannot access your password.
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Login Questions:

Q 38. I tried several times to login and I received a message that says, You have reached the limit on number of attempts. What do I do now?
A38. Because you entered your logon information incorrectly multiple times, your account was locked out. Please check to make sure you have the correct logon information. Call 1-800-772-6270 Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern Time to speak with Employer Customer Service personnel to unlock your account. For TDD/TTY call 1-800-325-0778.
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Q 39. I don't have my password yet. Can I login?
A39. No. If you have registered, but have not submitted a password of your own choosing, you will need to submit a password before you can log in. You can submit a new password online by accessing Business Services Online at www.socialsecurity.gov/bso/bsowelcome.htm. Within the statement "Did you register with SSA by "phone or paper form" link.
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Q 40. When I try to login, I receive a message that my User ID is expired. What should I do?
A40. You will need to register for a new User ID. You can register:
1. Online by accessing Business Services Online (BSO) at www.socialsecurity.gov/bso/bsowelcome.htm
2. By calling 1-800-772-6270 Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern Time to speak with Employer Customer Service personnel. For TDD/TTY call 1-800-325-0778.
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Q 41. When I try to login, I receive a message that my User ID is deactivated. What should I do?
A41. If you deactivated your User ID, you must register for a new User ID. You can register:
1. Online by accessing Business Services Online (BSO) at www.socialsecurity.gov/bso/bsowelcome.htm
2. By calling 1-800-772-6270 Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern Time to speak with Employer Customer Service personnel. For TDD/TTY call 1-800-325-0778.

Note: If your employer deactivated your User ID, your employer needs to call 1-800-772-6270 Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern Time to speak with Employer Customer Service personnel. For TDD/TTY call 1-800-325-0778.
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