Submission Status

This is the overall status of the submission. Possible statuses are: Sent, Error, Contacted, and Processing. The Sent status indicates that ERE has finished processing the submission and the submission has been sent to its destination (i.e. the site code entered by the user).

The Error status indicates that ERE has finished processing the submission and the submission has been found to have an error. Examples of errors are: one or more of the uploaded documents has a virus; one or more of the uploaded documents is password protected; one or more of the uploaded documents is corrupted; etc. More details about the error will appear in the File Status column below. These submissions will not be sent to their destinations. Someone from the ERE Customer Support Team will be in touch with the user regarding this failed submission.

The Contacted status indicates that ERE has finished processing the submission, the submission has been found to have an error, and someone from the ERE Customer Support Team has been in touch with the user regarding this failed submission.

The Processing status indicates that the ERE backend is still processing and preparing the submission to be sent to its destination.

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