Contact Us By Phone

You may also contact us by phone if you speak English.  You can call our office using the telephone numbers provided.  You will need to pay for the call because we do not currently have a toll-free service for calls from outside the U.S.  If you call, please do so during normal business hours for the Eastern U.S.

When you call, you can assist us by having:

  • your Social Security Number
  • a list of questions you wish to ask
  • any recent correspondence you received from us; and
  • a pencil and paper to record information and answers to your questions

If you have to leave a recorded telephone message, be sure to speak slowly and distinctly.

The information below will direct you to the correct telephone number to use.  Please read carefully prior to making your selection.

If You Need to Inquire About a New or Replacement Card

If you are calling about a new or replacement Social Security Number card, call 410-965-9334.

If You Are Already Receiving Benefits

If you are receiving or are already entitled to Social Security benefits and wish to contact us, use the numbers shown below.  You will need to look at the last two digits of your Social Security claim number in order to determine which number to use.

Last Two Digits Are: Phone Numbers Are:
between 00 and 24
between 25 and 49
between 50 and 74
between 75 and 99

If You Have Applied for Benefits

Benefits If you are calling about a pending claim for Social Security benefits or other non-claim issue, call 410-965-2356.

If You Want To Send a Fax

In order to send us a fax, you will need to supply us with the Social Security Number you are inquiring about, your full name, address and a phone number where you can be reached.  Please be as specific as possible in explaining the reason for your inquiry.  The reason for your inquiry should be in English.  If you do not have a Social Security Number, you cannot use our fax process.  The following number can be used to fax material to us:  1-877-385-0645