Social Security Administration (SSA) Data for
Change of Address Applications Filed via the Internet
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The goal of the SSA is to improve core services provided to the public and provide alternative methods for conducting business with the agency. In support of this goal, the SSA provides a wide range of internet services to allow the public to conduct business via this widely used medium. For example, the SSA offers members of the public who receive benefits the opportunity to change an address via the internet. Over the past years, our change of address workload has grown and so has the use of the online application. Our goal is to make it easier and faster for individuals to change their address via the internet from the comfort and convenience of their homes or offices.
Agency Program Description
The SSA administers a number of online applications that provide beneficiaries an alternative to visiting the office. You can change your address and/or telephone number online if you receive Social Security disability, retirement, or survivors benefits. In order to use the online change of address application, a beneficiary must live at and be moving to an address in one of the 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, the Northern Mariana Islands, or American Samoa. The system allows only the beneficiary to provide address changes to their own account. The changes are sent to a database and updated to the Master Beneficiary Record (MBR). If you receive Supplemental Security Income, you cannot change your address online. If you are a Representative Payee, you cannot use this online service. If you have a foreign, APO, or FPO address, SSA's Office of International Operations is assisted by the Department of State's embassies and consulates throughout the world to assist Social Security customers who are outside the U.S. or planning to leave the U.S.
- A federal fiscal year runs from October 1 through September 30. Most years our fiscal year workload reports contain 52 weeks since we include only full weeks, rather than cut off in the middle of a week. Every few years the reporting period is 53 weeks when we apply the end of week cutoff. Fiscal Year 2016 is a 53-week year for our workload reports.
- We provide both counts since the 52-week data may be more appropriate for comparing 2016 to prior years that were 52-week reporting periods. This would be particularly relevant for looking at receipts and clearances, for example. The 53-week data may be more relevant for viewing the end of year status of workloads, especially pending cases and it represents the efforts achieved with the entire year’s resources.
These datasets provide monthly volumes at the national level for federal fiscal years 2008 onward for Internet Change of Address. They include only Internet Change of Address transactions. It should be noted that, in addition to using our online Change of Address application, the public might change an address by calling our 800 number, visiting a field office, or mailing us the request. This dataset pertains only to the online alternative.
Data Collection Description
We capture the internet transactions when public users access the application. We store the transactions in our data stores and data warehouses.
Data Dictionary (for all datasets)
Fiscal Year: The 12-month period from October 1st through September 30th.
Month (by District Office Workload Reporting Month): The month the data was produced. Reporting months are administratively set reporting periods and do not necessarily correspond exactly to calendar months.
Receipt Count: The number of change of address applications submitted via the internet.
Comments: Information about a particular month's data collection and/or reporting.