Social Security Administration (SSA) Monthly Data for
Medicare Replacement Card Applications
Filed via the Internet
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This dataset contains data for fiscal years 2008 onward and is currently available in the following formats:
The Social Security Administration (SSA) provides a variety of ways to conduct business with the agency. In the Internet service channel, the SSA offers members of the public, who receive benefits, the opportunity to request a replacement Medicare Card online. As part of our effort to expand and improve Internet services, we monitor usage and satisfaction of existing online options. These datasets provide volumes and customer satisfaction rates for beneficiaries who requested a replacement Medicare card using the Internet.
Agency Program Description
The Social Security Administration administers a number of online applications that provide beneficiaries an alternative to visiting the office. One such application is the Internet Medicare Replacement Card. In order to use the Medicare Replacement Card application, a beneficiary must be receiving Medicare benefits. Once the online application is completed, the SSA will mail a replacement card to the beneficiary in about 30 days. If the beneficiary has moved and did not report it to the SSA, he/she will need to report this change before the replacement card application is processed. The first dataset, described below, provides the volumes of requests for Internet Replacement Medicare Cards.
We periodically ask users of our Internet services their opinions about how they would rate their experience. The second dataset (described below) reports on the results of a survey conducted to gather satisfaction ratings from customers. With a 93 percent E/VG/G rating, Internet Medicare Replacement Card responders were highly satisfied with their overall experience requesting a replacement Medicare card.
This dataset provides monthly volumes at the national level from federal fiscal year 2008 onwards for Internet Medicare Replacement Card.
The dataset includes only Internet Medicare Replacement Card transactions. It should be noted that, in addition to using our online Internet Medicare Replacement Card application, the public might request a replacement card by calling our 800 number, visiting a field office, or mailing us the request. This dataset pertains only to the online requests.
Data Collection Description
We get internet front-end activity counts from SSA's Online Medicare Replacement Card Application. We capture the transactions when public users access the application. We store the transactions nightly in the Electronic Services Operational Data Store (ODS). The next day we take the data from the ODS and store it in the Data Warehouse.
Fiscal Year (FY): The 12-month period from October 1st through September 30th.
Month (by District Office Workload Reporting (DOWR) Month): The month the data was produced. DOWR reporting months are administratively set reporting periods and do not necessarily correspond exactly to calendar months.
Internet Social Security Medicare Replacement Card Applications: The number of Medicare replacement card applications submitted via the Internet.
Comments: Information about a particular month's data collection and/or reporting.