Social Security Administration (SSA) Data for
Medicare Replacement Card Applications Filed via the Internet
Customer Service Satisfaction
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The Social Security Administration (SSA) provides a variety of ways to conduct business with the agency. In the Internet service channel, the SSA offers members of the public, who receive benefits, the opportunity to request a replacement Medicare Card online. As part of our effort to expand and improve Internet services, we monitor usage and satisfaction of existing online options. These datasets provide volumes and customer satisfaction rates for beneficiaries who requested a replacement Medicare card using the Internet.
Volume of Requests for Internet Medicare Replacement Cards Dataset Index
Agency Program Description
The Social Security Administration administers a number of online applications that provide beneficiaries an alternative to visiting the office. One such application is the Internet Medicare Replacement Card. In order to use the Medicare Replacement Card application, a beneficiary must be receiving Medicare benefits. Once the online application is completed, the SSA will mail a replacement card to the beneficiary in about 30 days. If the beneficiary has moved and did not report it to the SSA, he/she will need to report this change before the replacement card application is processed. The first dataset, described below, provides the volumes of requests for Internet Replacement Medicare Cards.
We periodically ask users of our Internet services their opinions about how they would rate their experience. The second dataset (described below) reports on the results of a survey conducted to gather satisfaction ratings from customers. With a 93 percent E/VG/G rating, Internet Medicare Replacement Card responders were highly satisfied with their overall experience requesting a replacement Medicare card.
Volume of Requests for Internet Medicare Replacement Cards Dataset Description
This dataset provides monthly volumes at the national level from federal fiscal year 2008 onwards for Internet Medicare Replacement Card.
The dataset includes only Internet Medicare Replacement Card transactions. It should be noted that, in addition to using our online Internet Medicare Replacement Card application, the public might request a replacement card by calling our 800 number, visiting a field office, or mailing us the request. This dataset pertains only to the online requests.
Volume of Requests for Internet Medicare Replacement Cards Data Collection Description
We get internet front-end activity counts from SSA’s Online Medicare Replacement Card Application. We capture the transactions when public users access the application. We store the transactions nightly in the Electronic Services Operational Data Store (ODS). The next day we take the data from the ODS and store it in the Data Warehouse.
Data Dictionary - Volume of Requests for Internet Medicare Replacement Cards
Fiscal Year (FY): The 12-month period from October 1st through September 30th.
Month (by District Office Workload Reporting (DOWR) Month): The month the data was produced. DOWR reporting months are administratively set reporting periods and do not necessarily correspond exactly to calendar months.
Internet Social Security Medicare Replacement Card Applications: The number of Medicare replacement card applications submitted via the Internet.
Comments: Information about a particular month's data collection and/or reporting.
Satisfaction with Service for SSA Internet Medicare Replacement Cards
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Satisfaction with Service for SSA Internet Medicare Replacement Cards Dataset Index
Satisfaction with Service for SSA Internet Medicare Replacement Cards Dataset Description
This dataset provides results at the national level from a 2014 survey of Internet Medicare Replacement Card customers.
Satisfaction with Service for SSA Internet Medicare Replacement Cards Data Collection Description
We conducted the Internet Report Card iRequest Survey by mail between April and June 2014 using a brief scannable “report card” style questionnaire. The survey methodology included sending a pre-notice postcard, an initial questionnaire, and one follow-up questionnaire. We mailed the questionnaires shortly after the customer used the online application to try to ensure a clear recollection of the experience. The sample in the iRequest Survey segment contained just over 2,200 records drawn from files of successful users. There were 792 responders from the iMRC sample.
Data Dictionary - Satisfaction with Service for SSA Internet Medicare Replacement Cards
Satisfaction Rating: Broken out by satisfied (excellent, very good, and good) and not satisfied (fair, poor, and very poor) as reported by customers in our survey.
Percentage: The percentage of responders in our survey who rated the service for the Internet Medicare Replacement Card at a particular level.