Hispanics’ Understanding of Social Security and the Implications for Retirement Security: A Qualitative Study

by Lila Rabinovich, Janice Peterson, and Barbara A. Smith
Social Security Bulletin, Vol. 77 No. 3, 2017
Table equivalent for Chart 1. Preferred ways of receiving information on Social Security: Percentages of focus group participants overall
Information source Overall
Email 65
SSA website 64
Regular mail 59
Seminar/meeting 45
Smartphone application 44
Mass media PSA 39
Social media 31
Non-SSA website 29
Webinar 24
Library/community space 20
Church 20
Text message 17
Software download 13
Video game 3
SOURCE: Focus-group questionnaire.
NOTES: Participants were permitted to select multiple preferred ways of receiving information.
PSA = public service announcement.
Table equivalent for Chart 2. Preferred ways of receiving information on Social Security: Percentages of focus-group participants, by ancestry and primary-language subgroup
Information source Mexican Puerto Rican Cuban English Spanish
Email 63 89 42 63 69
SSA website 67 74 50 65 62
Regular mail 59 59 58 54 69
Seminar/meeting 59 44 31 48 38
Smartphone application 48 48 35 48 35
Mass media PSA 48 44 23 39 38
Social media 37 26 31 28 38
Non-SSA website 44 26 15 30 27
Webinar 33 30 8 24 23
Library/community space 22 26 12 22 15
Church 30 26 4 13 35
Text message 22 15 15 13 27
Software download 7 22 8 11 15
Video game 4 4 0 2 4
SOURCE: Focus-group questionnaire.
NOTES: Participants were permitted to select multiple preferred ways of receiving information.
PSA = public service announcement.