Disputes Between Employment Networks and Program Managers
§ 411.650. Is there a process for resolving disputes between ENs that are not State VR agencies and PMs, other than disputes on a payment request?
Yes. Under the agreement to assist us in administering the Ticket to Work program, a PM is required to have procedures to resolve disputes with ENs that do not involve an EN's payment request. (See § 411.590 for the process for resolving disputes on EN payment requests.) This process must ensure that:
(a) The EN can seek a solution through the PM's internal grievance procedures; and
(b) If the PM's internal grievance procedures do not result in a mutually agreeable solution, the PM shall refer the dispute to us for a decision.