I-4-5-35.Support Staff Procedures Concerning Telephone Inquiries and Requests for Voluntary Remand

Last Update: 8/12/16 (Transmittal I-4-54)

A. Status Inquiries and Requests for Substantive Action

When the Office of Appellate Operations (OAO) receives a telephone call or an e-mail regarding supplemental review, the support staff may respond directly to a status inquiry or similar request. For telephone calls or e-mail messages requesting substantive action, the support staff will refer the request to an analyst. If the analyst needs a claim(s) file, certified administrative record, or other documentation, the analyst will make the request immediately and the appropriate case tracking system will be annotated by the support staff to show the date and the nature of the material requested.

B. Notification of Request for Voluntary Remand

Attorneys in the Office of the General Counsel generally initiate a request for voluntary remand (RVR) of a pending court case by e-mailing a specific Court Case Preparation and Review Branch (CCPRB) office mailbox based on the CCPRB jurisdictional breakdown (see Hearings, Appeals and Litigation Law manual I-3-0-6 and I-3-0-7). The mailbox addresses are ^DCARO OAO Court 1 MAILBOX, ^DCARO OAO Court 2 MAILBOX, ^DCARO OAO Court 3 MAILBOX, ^DCARO OAO Court 4 MAILBOX, and ^DCARO OAO Court 5 MAILBOX. The subject field will show “RVR [Claimant's Name].” After receipt of the RVR memorandum, the support staff will enter the appropriate data into the Appeals Review Processing System for processing.