Yearly Data for Field Office Visitors (Daily Average) | Open Government at SSA
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Social Security Administration (SSA) Annual Data for
Field Office Visitors (Average Daily)

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This dataset contains annual data for fiscal years 2006 onward and is currently available in the following formats:
CSV | XLSX

Note: This dataset includes data from the extra 53rd workload reporting week in fiscal year 2016 (covering the period from 9/24/2016 to 9/30/2016), which is an anomaly that occurs every five or six years.

Background

Social Security delivers a broad range of services online at socialsecurity.gov and through a nationwide network of over 1,400 offices that include regional offices, field offices, card centers, teleservice centers, processing centers, hearing offices, the Appeals Council, and our territorial and State partners, the Disability Determination Services. The Commissioner of Social Security heads the agency and has a staff of almost 60,000 employees. The Social Security Administration’s (SSA) central office is located in Baltimore, Maryland. The field organization includes 10 regional offices, 6 processing centers, and approximately 1,230 field offices.

The field office is the community-based Social Security office for conducting business with SSA. To find a local field office, go to the Social Security Office Locator.

This Yearly Data for Field Office Visitors dataset gives yearly, national level data for the average daily number visitors to our field offices. We use this data to monitor our field office service delivery.

Dataset Index

Agency Program Description

Most people can file for retirement benefits and transact other business with us online. Our goal is to increase the use of our retirement and other online services. However, we will continue our commitment to provide options for those people who want to access our services in ways that are more traditional such as by telephone, in person at a Social Security office, or by mail. Our more than 1,200 local field offices provide community-based access to Social Security information and services.

For more information about the agency and how it is organized, go to: About the SSA.

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Dataset Description

We compute the average daily number of field office visitors by dividing the number of visitors to SSA field offices by the number of days. The visitor count includes all weekday visitors, even those who left before being served (left without service). Weekend days and holidays are not included in the number of days. We exclude offices that do not see visitors.

This dataset provides yearly data at the national level beginning with federal fiscal year (FY) 2006.

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Data Collection Description

When a visitor comes to a field office, their name, social security number, and other information becomes part of a computer system intake process. From those entries, we derive the visitor counts. The databases storing the counts have evolved over the years. Since October 2008 (FY 2009), we have used a process called the Customer Service Record Operational Data Store (CSR ODS).

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Data Dictionary

Fiscal Year: 12-month period from October 1st through September 30th.

Average Daily Number of Visitors: Average daily number of visitors to Social Security field offices.

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