SSA Limited In-Person Hearing Office Service During COVID-19

Welcome to the In-Person Hearing Office Service Webpage. Here we provide important information if you have been scheduled for an in-person hearing during COVID-19.


IMPORTANT: If you have a scheduled in-person hearing with us, please complete the COVID-19 health screening questions 24 hours prior to your scheduled hearing. You can access the COVID-19 health screening questions using a computer, smartphone, or tablet by visiting www.ssa.gov/appeals/checkin.html or by scanning the QR code below.





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Paperwork Reduction Act Statement

This information collection meets the requirements of 44 U.S.C. § 3507, as amended by section 2 of the Paperwork Reduction Act of 1995. You do not need to answer these questions unless we display a valid Office of Management and Budget (OMB) control number (0960-0824). We estimate that it will take about 10 minutes to explain the instructions, gather the facts, and answer the questions. Send only comments regarding this burden estimate or any other aspect of this collection, including suggestions for reducing this burden to: SSA, 6401 Security Blvd, Baltimore, MD 21235-6401.

General Information

While we have had great success with and interest in telephone and online video hearings during COVID-19, in late 2021 we plan to begin resuming limited service in our hearing offices beginning with our priority cases.

The resumption of in-person service in our hearing offices includes the following protocols in each of our offices which our visitors must adhere to:

  • Limiting the number of individuals in our hearing offices.
  • Following COVID-19 self-screening requirements.
  • Requiring all individuals to wear a face mask, including during hearings.
  • Requiring all individuals to physically distance in our hearing offices and hearing rooms.

We can provide face masks and hand sanitizer to visitors as needed.

If you have been scheduled for an in-person hearing, we will also mail our current in-person visitor expectations.

COVID-19 Health Screening Questions

If you have a scheduled hearing in one of our hearing offices, please complete the COVID-19 health screening questions 24 hours prior to your scheduled hearing. You can access and complete the COVID-19 health screening questions using a computer, smartphone, or tablet here or by scanning this QR code.
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If you do not wish to use the COVID-19 Check-In application using an electronic device, you can call your local hearing office at the telephone number at the top of your Notice of Hearing to complete the COVID-19 health screening questions the business day before your scheduled hearing. Here are the COVID-19 health screening questions:


(1) Do you have any new or worsening symptoms of COVID-19 including:

  • Fever (100.4 degrees or higher);
  • Cough or sore throat;
  • Shortness of breath or difficulty breathing;
  • Fatigue;
  • Muscle pain or body aches;
  • Headache;
  • New loss of taste or smell;
  • Congestion or runny nose; or
  • Nausea, vomiting, or diarrhea?

(2) Have you:

Within the last 10 days:

  • Been diagnosed with COVID-19?
  • Received instructions from a public health authority (local health authority, medical professional, etc.) to self-monitor for symptoms of COVID-19 or self-quarantine due to COVID-19;
  • Been tested for COVID-19 and are awaiting the results (other than for travel purposes); or
  • Been in close physical contact with anyone who was diagnosed with COVID-19 or developed symptoms consistent with COVID-19?

    Close physical contact is defined as being within 6 feet of an infected/symptomatic person for a cumulative total of 15 minutes or more over a 24-hour period starting from 48 hours before illness onset (or, for asymptomatic individuals, 48 hours prior to test specimen collection).

Within the last 5 days:

  • Traveled outside the country by means other than land travel, such as car, bus, ferry, or train?



If you answer “yes” to any of the self-screening questions, please contact the hearing office handling your case right away. We will reschedule you for an in-person hearing at a later date, or we can schedule a telephone or online video hearing if that works best for you.

Office of Management and Budget (OMB) control number (0960-0824)

What To Expect and How To Prepare for an In-Person Hearing During COVID-19

During the COVID-19 pandemic, you must follow certain health and safety guidelines when you come to our office for your scheduled hearing. These include:

  • We ask that you review and attest to the COVID-19 health screening questions no more than 24 hours before your scheduled hearing date and time. The questions also will be posted on the door of the hearing office. If you answer “yes” to any of the self-screening questions, please contact the hearing office handling your case right away. We will reschedule you for an in-person hearing at a later date, or we can schedule a telephone or online video hearing if that works best for you.
  • Upon arrival to the office, please follow the instructions on the signage on the hearing office door. For the duration of in-person hearings during the COVID-19 pandemic, we are limiting the number of people in each hearing room as well as in our public reception areas. Please, do not arrive more than 15 minutes before your hearing time and be prepared to wait outside until others leave the office.
  • You will be required to wear a face mask while in our office, including during the hearing. If you are unable to wear a face mask, please contact the hearing office right away to make alternate arrangements for your hearing. If you do not have a face mask, we will provide you with one.
  • You will be asked to adhere to certain physical distancing requirements in the office and in the hearing room.
  • During the hearing, you may be seated behind a plastic barrier in the hearing room.

In-Person Hearings During COVID-19: Frequently Asked Questions

What happens if I am unable to wear a mask throughout the duration of my hearing?

If you are unable to wear a face mask, please contact the office handling your case right away to make alternate arrangements for your hearing. The phone number of the hearing office handling your case is located at the top of the letters we send you. You can also find hearing office phone numbers on our hearing office locator site by visiting the SSA Hearings and Appeals Website at https://www.ssa.gov/appeals/ho_locator.html.

What happens if I forget to bring a face mask to my hearing?

If you forget to bring a face mask, we will provide you with one.

What if I need someone to come with me to the hearing, or I need to accompany my child for their hearing?

You can contact the hearing office handling your case in advance, so they can make appropriate arrangements. The phone number of the hearing office handling your case is located at the top of the letters we send you. You can also find hearing office phone numbers on our hearing office locator site by visiting the SSA Hearings and Appeals Website at https://www.ssa.gov/appeals/ho_locator.html.

What if I do not feel comfortable coming in-person at this time?

The telephone and online video hearing options are available should you not feel comfortable about attending an in-person hearing.

What if I answer "yes" to any of the COVID-19 health screening questions within 24 hours of my hearing?

Please contact the hearing office handling your case right away if you answer “yes” to any of the health screening questions. We will reschedule you for an in-person hearing at a later date, or we can hold a telephone or online video hearing if that works best for you.

Where can I find the number for the hearing office handling my case should I have any questions prior to my hearing or need to reschedule my hearing?

The hearing office phone number appears on the top right corner of any letter we sent you about your scheduled hearing. You can also visit our https://www.ssa.gov/appeals/ho_locator.html to find the address, phone number, or fax number of your local SSA hearing office.