Social Security Administration (SSA) Annual Data for
Field Office Claims Appointments Scheduled Within 21 Days
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Social Security delivers a broad range of services online at socialsecurity.gov and through a nationwide network of over 1,400 offices that include regional offices, field offices, card centers, teleservice centers, processing centers, hearing offices, the Appeals Council, and our State and territorial partners, the Disability Determination Services. The Social Security Administration (SSA) is headed by a Commissioner and has a staff of almost 60,000 employees. SSA's central office is located in Baltimore, Maryland. The field organization, which is decentralized to provide services at the local level, includes 10 regional offices, 6 processing centers, and approximately 1,230 field offices.
The field office is the community-based Social Security office for conducting business with SSA. To find a local field office, go to the Social Security Office Locator. Although not required, we encourage individuals who wish to file a claim for benefits (e.g., retirement or disability) in person at a field office to make an appointment. To make an appointment, you can call us toll-free at 1-800-772-1213.
This dataset provided yearly, national level data for the percentage of field office claims appointments scheduled within 21 days. SSA used this data to monitor our field office service delivery.
Agency Program Description
Most people can file for retirement benefits and transact other business with us online. Our goal is to increase the use of our retirement and other online services. However, we will continue our commitment to provide options for those people who want to access our services in ways that are more traditional such as by telephone, in person at a Social Security office, or by mail. Our more than 1,200 local field offices provide community-based access to Social Security information and services.
For more information about the agency and how it is organized, go to: About the SSA.
This dataset provides yearly data at the national level for federal fiscal years 2005 to 2015.
Data Collection Description and Data Source for the Dataset
We have used a number of systems to manage appointments we make with the public. Some of these systems have already been retired. The most recent information came from the Appointment System Management Information (ASMI) database. Effective with FY 2016 we changed the way we record information.
Fiscal Year (FY): The 12-month period from October 1st through September 30th.
Percent: The percentage of field office claims appointments scheduled within 21 days.