As a representative payee, you are responsible for keeping records and reporting on how you spend the benefits received on behalf of a Social Security or Supplemental Security Income (SSI) beneficiary.

Each year, the Social Security Administration (SSA) mails a Representative Payee Report form for you to account for the Social Security or SSI benefits received. In addition to the annual accounting form, we may select you for a representative payee review. This type of oversight provides a more in depth review.   An SSA approved contractor may conduct a review to determine if the representative payee has performed the following duties:

  • Managed funds so the beneficiary(ies) have no unmet current needs
  • Accounted for all funds received and spent
  • Conserved any unspent funds in appropriate manner
  • Complied with representative payee accounting and reporting responsibilities.

Information Systems & Networks Corporation (ISN)

In October 2016, the SSA approved contractor, ISN, began scheduling and conducting individual and organizational representative payee site reviews on behalf of SSA. ISN will contact all selected representative payees and beneficiaries directly to schedule the review.

The review ISN conducts includes:

  • an interview with the individual or organizational representative payee;
  • the representative payee's financial records for the requested beneficiary or a sample of beneficiaries served;
  •  a home visit and interview for each beneficiary included in the review; and
  • an interview with legal guardians and third parties, when applicable.

Financial Records Representative Payees Should Have Available for Review

When ISN schedules the review, they will request the records needed for each beneficiary. Some common financial documents that representative payees may be asked to provide are:

  • A beneficiary budget;
  • A beneficiary ledger;
  • Individual bank statements;
  • Collective account bank statements;
  • Receipts of income;
  • Account balances;
  • Bank reconciliation records;
  • Cancelled checks;
  • Expense documentation including receipts, bills, and rental agreements;
  • How he, she, or it keeps conserved benefits (e.g., checking, savings, etc.); and
  • Any other financial documents that pertain to a beneficiary’s Social Security and/or SSI benefits.

For your convenience, a sample account ledger is available online at Monthly Beneficiary Accounting Ledger.

Review Findings

If the review finds that you are not fulfilling the duties of a representative payee, corrective action(s) may be required to continue to serve. ISN or SSA will contact the representative payee to explain the findings and initiate a corrective action. Once all corrective actions are satisfactorily completed, ISN or SSA will notify the representative payee in writing the review is complete.

If the review finds that no corrective action is required, the representative payee will receive a notice advising them their review is complete.

Information for Beneficiaries, Legal Guardians, and Third Parties

To ensure satisfactory oversight of Social Security and SSI benefits, ISN will conduct a home visit and interview for beneficiaries served by the representative payee selected for a review. If applicable, ISN will also conduct an interview with legal guardians or third parties.

Contacting ISN

If you need to speak with an ISN appointment scheduler, please contact them at (240) 805-8186. For all other inquiries regarding your representative payee review or findings, please refer to the contact listed in your notice.

Contacting Social Security

Please visit our website at www.socialsecurity.gov or if you need to speak to someone, call us toll-free at 1-800-772-1213 from 7 a.m. to 7 p.m. If you are deaf or hard of hearing, call our TTY number at 1-800-325-0778.

For additional information about representative payees, please visit www.ssa.gov/payee/.