Negotiated Terms of Service Agreements for Social Media Tools

A federal-compatible Terms of Service (TOS) agreement is required for official government use of social media tools. The list below represents:

  • Services for which the agency has signed an addendum to the standard terms of service; or
  • Services for which the General Services Administration (GSA) has negotiated federal-compatible TOS agreements that do not require Social Security to execute a signed addendum prior to use.

The Office of Communications is responsible for Social Security's social media governance. As stated in the Agency's Social Media Policy, "Upon request from other Deputy Commissioner components and offices, the Deputy Commissioner for Communications may approve the creation of new social media accounts." Agency employees should consult with the Office of Communications before using social media services for "official purposes" as defined in the Agency's Social Media Policy.

For services not currently used by Social Security, the Office of Communications will assist requesting components through any additional and/or necessary legal, privacy, and security consultations.

Service Function Link to TOS addendum Currently in Use?
Cyfe marketing analytics dasboard Web* No
Chatwing Website/app chat client Web* No
Measured Voice Social media management and measurement suite Web* No
Prototyping on Paper (POP) Information architecture and user interface design tool Web* No
Facebook social network for personal networking PDF Yes
Twitter Microblogging network Web* Yes
YouTube Video hosting/sharing PDF Yes
AddThis Social bookmarking and sharing PDF Yes
LinkedIn Professional networking and recruitment PDF Yes
MixedInk Collaborative writing PDF No
Feedburner Custom RSS feed management tools for web-based content publishers pending Yes
Google Webmaster Tools Analytics and search engine optimization pending Yes
Google+ Social network and video broadcast events PDF Yes
Google Analytics Web metrics PDF Yes
Disqus Blog commenting management and enhancement PDF No
Pinterest Online pinboards Web* Yes
HootSuite Social media management PDF Yes
Reddit Categorized message boards for what's new and popular on the web PDF Yes
Thunderclap Crowd-speaking platform Web* Yes
Quora Community of experts for question-and-answer discussions Web* No
UserVoice Helpdesk and knowledge base management tools Web* No
GitHub Software developer community for code sharing and collaboration Web* No
IdeaScale Innovation management platform PDF Yes
Storify Social media curation & publishing platform Web* No
Trello Task management and organization Web* Yes
Vine Create and share short, looping videos Web* No
Tint Connect and display social media feeds Web* No
Tumblr Hosted external blogging Web* No
Survey Monkey Survey creation Web* Yes
Social Oomph Social media management and productivity suite Web* No
News Genius Crowdsourced annotation of the latest breaking stories Web* No
Mendeley Reference manager and academic social network Web* No
Instagram Photo & video sharing Web* Yes
Hackpad Wiki & real-time collaborative documents Web* No
GovLoop Social network for government employees and vendors Web* Yes
EventBrite Event management Web* No
CrowdHall Host online interactive town halls Web* No
Classmarker Create custom tests and exams online Web* No
Stack Exchange Expert question and answer communities Web* No
IFTTT Easily create data connections between social media products and apps Web* No

* These "web" links point to GSA-negotiated federal-compatible TOS agreements that do not require Social Security to execute a signed addendum. For more information visit: https://www.digitalgov.gov/resources/negotiated-terms-of-service-agreements/