Social Media Comment Policy

We hope you’ll find Social Security's social media pages to be a useful source of news, updates, and information about Social Security programs. We established these social media pages for the purpose of sharing information about Social Security benefit programs and services, and related content. We ask that you govern yourselves accordingly.

WARNING: For your safety, please do not post Personally Identifiable Information (such as your Social Security Number, address, phone number, email address, bank account number, or birthdate) on social media.

Per our comment policy, we may remove comments if they include any of the following:

  • Social Security numbers, bank account numbers, and other Personally Identifiable Information;
  • Off-topic or unrelated content;
  • Threatening, defamatory, or obscene language or material;
  • Hate speech content;
  • Spam or undecipherable language (gratuitous links will be viewed as spam); and,
  • Personal details about our employees. While we love to hear feedback, we want to respect our employees’ privacy. However, you may post about individual offices.

Please participate at your own risk, taking personal responsibility for your comments. The Social Security Administration (SSA) does not endorse any external posts or links that appear on this site. We do not guarantee or warrant that the information posted by anyone other than SSA on this site is correct, and disclaim any liability for any loss or damage resulting from reliance on any such information. Our official agency responses will typically include the SSA logo and a blue verified checkmark.

We ask that you submit inquiries/comments related to a specific benefit or business situation through other SSA channels (see Contact Social Security). For security and privacy reasons, we cannot answer specific questions about a claim through social media, and we do not communicate through direct messaging. Inquiries will not be associated with an individual’s benefit claim, nor will they protect benefit filing dates or rights. While we encourage asking us general questions, for your security, please DO NOT post personal details such as your Social Security Number, address, phone number, email address, bank account numbers, or birthdate on social media. To file a formal complaint with allegations about program discrimination by SSA, complete form SSA-437.

While social media is a 24/7 medium, our monitoring capabilities are not. We do our best to respond timely to comments and questions, but we only respond during Eastern Time zone business hours. Keep commenting, and thanks for joining the conversation.

Note: If you have questions or concerns about our Social Media Citizen Conduct and Commenting Policy, you can write to us at:

Social Security Administration
Office of Public Inquiries and Communications Support
1100 West High Rise
6401 Security Blvd.
Baltimore, MD 21235

For information on Social Security’s privacy practices, please see our Internet Privacy Policy.