Ticket Program Manager

On September 28, 2015, Social Security awarded a contract to MAXIMUS Federal Services, Inc. of Reston, Virginia.  The Ticket to Work Program Manager (TPM) contract combines the duties of the previous Operations Support Manager and Beneficiary Access and Support Services contracts. 

TPM is responsible for:

  • Outreach to beneficiaries;
  • Marketing the Ticket to Work (Ticket) program;
  • Communicating with beneficiaries about the Ticket program;
  • Facilitating beneficiary access to Ticket service providers, including Employment Networks (EN), State Vocational Rehabilitation (VR) agencies, Work Incentives Planning Assistance (WIPA) projects, and Protection and Advocacy for Beneficiaries of Social Security (PABSS) organizations;
  • Recruiting experienced and highly-qualified providers to participate as ENs;
  • Assisting Social Security in monitoring EN participation in the Ticket to Work program;
  • Supporting ticket assignments and EN and VR payments for services; and
  • Assisting Social Security in ensuring the quality and integrity of EN Ticket program services.

Contact Information:

Phone: 1-866-949-3687 or 1-866-833-2967 (TTY)
Websites: https://yourtickettowork.ssa.gov/ and https://choosework.ssa.gov