Ticket to Work Program Evaluation


To comply with the Ticket to Work and Work Incentives Improvement Act of 1999, SSA is undertaking a new evaluation of the Ticket to Work (TTW) programs offered by: Employment Networks (ENs) (including Vocational Rehabilitation agencies), Work Incentives Planning and Assistance (WIPA) projects, and Protection & Advocacy for Beneficiaries of Social Security (PABSS) providers. This evaluation will incorporate consumer and provider experiences with the TTW programs mentioned above and will support Executive Order 13985, Advancing Racial Equity and Support for Underserved Communities Through the Federal Government. SSA awarded a contract to Mathematica to evaluate the TTW programs and providers to determine inadequacies and identify opportunities for improvements.


SSA awarded a contract to Mathematica to evaluate the TTW programs in September 2023. SSA will publish the final evaluation in 2027. 

SSA is currently inviting beneficiaries, service providers, and advocates to share their experiences with the TTW programs by participating in (1 virtual listening sessions in late 2023 and early 2024 and (2) virtual community panels from early 2024 through 2027.  To learn moreabout the listening sessions and community panels, visit the Listening Sessions and Community Panels page.

SSA will post additional updates and reports on this page as they become available.