Annual Statistical Supplement, 2005
SSA Service Delivery
| Item | 2000 | 2001 | 2002 | 2003 | 2004 |
|---|---|---|---|---|---|
| Accuracy rates (percent) | |||||
| OASI payments | |||||
| Index of dollar accuracy | 99.6 | 99.9 | a | a | a |
| Payment review/stewardship results | |||||
| Excess payments | 99.9 | 99.9 | 99.9 | 99.9 | -- |
| Underpayments | 99.9 | 99.8 | 99.9 | 99.9 | -- |
| SSI payments | |||||
| Index of dollar accuracy b | 94.0 | 91.4 | a | a | a |
| Payment review/stewardship results c | |||||
| Excess payments | 94.7 | 93.3 | 93.4 | 93.9 | -- |
| Underpayments | 98.6 | 98.8 | 98.6 | 98.8 | -- |
| Disability Insurance benefits d | |||||
| Initial claims | 94.2 | 93.9 | 94.2 | 93.3 | 93.70 |
| Allowances | 97.0 | 96.8 | 97.1 | 96.6 | 96.50 |
| Denials | 92.4 | 92.0 | 92.4 | 91.5 | 92.00 |
| Reconsideration | 92.2 | 91.0 | 90.5 | 90.9 | 90.60 |
| Reversals of denials | 96.9 | 96.8 | 95.9 | 96.6 | 96.50 |
| Affirmations of denials | 91.3 | 89.9 | 89.4 | 89.9 | 89.60 |
| National 800 number network (1-800-772-1213) | |||||
| Number of calls received (millions) | 76.3 | 74.8 | 62.3 | 64.0 | 67.20 |
| Average time calls answered (minutes) | 2.5 | 2.8 | 4.7 | 3.8 | 4.17 |
| SOURCE: Social Security Administration, Office of Finance, Assessment and Management, Office of Central Operations. | |||||
| NOTE: -- = not available. | |||||
| a. OASI and SSI Index of Dollar Accuracy Reviews were terminated in 2003. | |||||
| b. Excludes determinations of disability. | |||||
| c. Beginning with fiscal year 2000, the SSI payment review/stewardship results are reported as the percentage of payments free of preventable error. | |||||
| d. Represents cases free of decisional and documentation errors. | |||||
| CONTACT: Bob Marks (410) 965-4527 or John Hebert (410) 965-3915. | |||||