Annual Statistical Supplement, 2020

Program Provisions and SSA Administrative Data

SSA Administrative Data

Offices and Staff

Table 2.F1 Number of SSA offices, 2019
Office Number
Headquarters (Baltimore, Maryland) 1
Regional offices a 10
Area Offices 51
Field offices b 1,241
Level 1 637
Level 2 556
Resident stations 35
Social Security Card Centers c 13
Teleservice centers 23
Program service centers d 6
Data operations center e 1
Office of Hearings Operations  
Headquarters (Falls Church, Virginia) 1
Regional offices f 10
Hearing offices 164
Satellite hearing offices 2
National hearing centers g 5
Satellite national hearing center offices g 2
National case assistance centers g 5
Satellite national case assistance center offices g 2
Permanent remote sites 171
SOURCES: Social Security Administration, Office of Public Service and Operations Support's database and Office of Hearings Operations' Case Control System.
NOTE: Satellite offices are counted separately; that is, they are not included in the hearing office, national hearing center, or national case assistance center counts.
a. Regional offices are located in Boston, Massachusetts; New York, New York; Philadelphia, Pennsylvania; Atlanta, Georgia; Chicago, Illinois; Dallas, Texas; Kansas City, Missouri; Denver, Colorado; San Francisco, California; and Seattle, Washington.
b. Field offices are designated as level 1, level 2, or resident stations depending on the characteristics of the facility, service area, and other conditions.
c. Social Security Card Centers are located in Queens, New York; Brooklyn, New York; Bronx, New York; Manhattan, New York; Philadelphia, Pennsylvania; Orlando, Florida; Minneapolis, Minnesota; North Phoenix, Arizona; Downtown Phoenix, Arizona; El Cajon, California; San Diego, California; National City, California; and Sacramento, California.
d. Program service centers are located in Jamaica, New York; Philadelphia, Pennsylvania; Birmingham, Alabama; Chicago, Illinois; Kansas City, Missouri; and Richmond, California.
e. The data operations center is located in Wilkes-Barre, Pennsylvania.
f. Includes the central office of the national hearing centers/national case assistance centers. See footnote g.
g. The national centers are part of the Social Security Administration's strategy to address the historic hearings backlogs and reduce case processing time by increasing adjudicatory capacity and efficiency with a focus on the electronic hearing process.
CONTACT: (410) 965-0090 or statistics@ssa.gov.
Table 2.F2 Number of SSA employees and percentage with selected characteristics by grade, September 30, 2019
Characteristic All grade levels GS 1–4 GS 5–8 GS 9–12 GS 13–15 SES
  Number
Total a b 62,204 259 15,410 34,166 10,479 131
  Percentage of total
Women 64.5 64.9 67.7 67.2 55.8 45.0
Minorities 55.0 61.8 64.2 56.3 43.0 37.4
Black 29.9 25.5 39.3 28.6 23.7 22.1
Hispanic 15.7 22.8 16.6 17.9 9.2 5.3
Asian/Pacific Islander 7.2 8.9 5.6 7.8 8.6 8.4
American Indian/Alaska Native 1.3 1.5 1.3 1.4 1.1 1.5
Employees with targeted disabilities 3.6 10.4 5.7 3.1 2.1 0.0
SOURCE: Social Security Administration's Human Resources Management Information System.
NOTES: Totals do not necessarily equal the sum of rounded components.
GS = General Schedule; SES = Senior Executive Service.
a. Includes all full-time and part-time permanent employees.
b. Includes 1,759 permanent agency employees in the 7 pay plans that are not part of the GS or SES classifications.
CONTACT: Milton C. McGaskey (410) 965-0739 or statistics@ssa.gov.
Table 2.F3 Number of work years, fiscal years 1995–2020
Year Full-time permanent staff a Total work years b
1995 62,504 67,063
1996 62,133 66,726
1997 61,224 69,378
1998 59,943 67,210
1999 59,752 66,459
2000 60,434 65,521
2001 61,490 65,562
2002 61,914 65,742
2003 63,569 65,343
2004 63,186 c 66,154
2005 63,696 d 68,026
2006 61,692 66,878
2007 60,206 63,939
2008 61,920 64,358
2009 65,203 67,170
2010 67,548 70,758
2011 64,744 69,936
2012 62,943 67,208
2013 59,823 64,601
2014 62,956 64,006
2015 63,466 67,004
2016 62,685 65,798
2017 61,250 63,957
2018 61,011 64,095
2019 60,450 64,576
2020 60,364 62,291
SOURCE: Social Security Administration's Payroll Reports.
a. On duty at end of fiscal year; includes seasonal employees.
b. Includes full-time, part-time, and temporary employees; employees in special programs; and overtime hours worked.
c. Includes 178 work years for activities related to Medicare Modernization Act.
d. Includes 1,962 work years for Medicare Modernization Act.
CONTACT: (410) 965-0090 or statistics@ssa.gov.