Contact SSA About a Vendor Payment

contact us

If you have questions regarding a Vendor payment, you can contact us by:

Email: payment.inquiries@ssa.gov (preferred method)
Fax: (410) 965-9248
Postal mail:

Social Security Administration
Division of Administrative Payment Services
PO Box 47
Baltimore, MD 21235-0047

Phone: Financial Interactive Voice Response (FIVR) System.  FIVR is an automated self-service telephone system available 24 hours a day. You can access FIVR by calling (410) 965-0607.

Customer Service Representatives will respond to voicemail messages, regarding vendor and employee administrative payment inquiries, Monday through Friday between 8:00 a.m. and 4:30 p.m. ET.

A telecommunications Device for the Deaf (TDD) telephone line is also available.  The telephone number for the TDD line is 410-597-1395.  The services available through the FIVR system are available through TDD.