Division of Administrative Payment Services Vendor Payment Center
The term "vendor" refers to any business or individual who provides goods and/or services to the Social Security Administration.
The Division of Administrative Payment Services (DAPS) is a component within the Office of Travel and Administrative Payment Services. DAPS' mission is the review and processing of vendor payments in a timely and accurate manner in accordance with federal laws and regulations.
The Debt Collection Improvement Act of 1996 requires that any vendor entering into a contract or order with the Federal Government on or after July 26, 1996 should enroll in direct deposit in order to receive payments. In addition, effective February 22, 2011, CFR 31 Part 208.3 requires that all Federal payments made by an agency be through electronic funds transfer (EFT). This requirement does not apply to payments under the Internal Revenue Code of 1986. For the convenience of our vendors, we offer the online Office of Management and Budget (OMB) Direct Deposit ACH Vendor/Miscellaneous Payment Enrollment Form (SF-3881). The SF-3881 can be completed electronically and printed. The SF-3881 and information regarding direct deposit can be found at Signing up for Vendor Direct Deposit. NOTE: VENDORS ONLY should use Form SF-3881. (If you are receiving Social Security retirement, disability, or supplemental security income payments, please refer to SSA’s contact page for direct deposit instructions).
Vendors can contact DAPS regarding payment inquiries by email and by using the Financial Interactive Voice Response (FIVR) System. FIVR is an automated self-service telephone system available 24 hours a day, which allows direct electronic access to administrative payment information. Vendors providing goods and/or services to SSA can obtain the most current payment processing activity through FIVR. For more information, visit our Customer Service page.
If you have questions or concerns, please contact our Customer Service Team, preferably by email at email@example.com, or call (410) 965-0607 to leave a voicemail message. Our customer service representatives will respond to voicemail messages Monday through Friday between 8:00 a.m. until 4:30 p.m. ET.