Vendor Information

The term "vendor" refers to any business or individual who provides goods and/or services to the Social Security Administration.

The Division of Administrative Payment Services (DAPS) is a component within the Office of Travel and Administrative Payment Services. DAPS' mission is the review and processing of vendor payments in a timely and accurate manner in accordance with federal laws and regulations.

The Debt Collection Improvement Act of 1996 requires that any vendor entering into a contract or order with the Federal Government on or after July 26, 1996 should enroll in direct deposit to receive payment. In addition, effective February 22, 2011, CFR 31 Part 208 requires that all Federal nontax payment recipients receive payments by electronic funds transfer (EFT). For the convenience of our vendors, we offer an online OMB SF-3881 Direct Deposit Enrollment Form, which you can complete electronically and print. Visit our signup page for the form and information regarding direct deposit. NOTE: VENDORS ONLY should use Form SF-3881. (If you are receiving Social Security retirement, disability, or supplemental security income payments, please refer to SSA’s contact page for direct deposit instructions).

Please note: The Federal Acquisition Regulation requires that vendors register in the System for Award Management (SAM). For information, go to the SAM website at https://www.sam.gov/SAM/.

Vendors can contact DAPS regarding payment inquiries by email and by using the Financial Interactive Voice Response (FIVR) System. FIVR is an automated self-service telephone system available 24 hours a day, which allows direct electronic access to administrative payment information. Vendors providing goods and/or services to SSA can obtain the most current payment processing activity through FIVR. For more information, visit our Customer Service page.

If you have questions or concerns, please contact our Customer Service Team, preferably by email at payment.inquiries@ssa.gov, or call (410) 965-0607 to leave a voicemail message. Our customer service representatives will respond to voicemail messages Monday through Friday from 8:00a.m. until 4:30p.m. ET.