Red Book

Red Book Home

Introducing the Red Book

What's New In 2026?

Contacting Us

How Do We Define Disability?

Overview of Our Disability Programs

Returning to Work

How Do Work Incentives Help?

SSDI and SSI Work Incentives

SSDI Only Employment Supports

SSI Only Work Incentives

Special Rules for People Who Are Blind

Additional Help with Health Care for People with Disabilities

Example of Concurrent Benefits with Work Incentives

Employment Supports

What Assistance Is Available for Work Incentives and Employment Supports

Resources to Assist Youth with the Transition to a Successful Adulthood

Glossary

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Contacting Us

Online

Our website, www.ssa.gov, is the best way to get help. Social Security publications and other public information materials are available online. You may also contact us by email at: support@choosework.ssa.gov.

Links that may be of interest to the community serving people with disabilities:

By Telephone

For questions about work incentives and to find out more about our Ticket to Work Program, please call our Ticket to Work Help Line at 1-866-968-7842 or 1-866-833-2967 (TTY), between 8 a.m. and 8 p.m. Eastern time, Monday through Friday.

For general Social Security inquiries, call us toll-free at 1-800-772-1213 or 1-800-325-0778 (TTY) between 8 a.m. and 7 p.m., Monday through Friday.

Find Your
Local Office

If you have a problem or question, try our toll-free telephone number first. Our telephone representatives will either help you or put you in contact with your local office, if needed.

You can find your local office by going to the Social Security Office Locator at www.ssa.gov/locator. Enter your ZIP code to get the address, telephone number, and directions to your local office. If you need in-person help, you must make an appointment to visit a local office.
By Mail

If you are unable to resolve a problem after calling our toll-free telephone number or after contacting your local office, you may write to the Office of Public Inquiries:

Social Security Administration
Office of Public Inquiries and Communications Support
1100 West High Rise
6401 Security Blvd.
Baltimore, MD 21235-6401

my Social Security

A free and secure my Social Security account provides personalized tools for everyone, whether you receive benefits or not.

If you do not receive benefits, you can use your account to:

  • View retirement benefit estimates at different ages or dates when you want to start receiving benefits.
  • View possible spouse’s benefits.
  • Request a replacement Social Security card if you meet certain requirements.
  • Check the status of your benefit application or appeal.
  • Get a letter proving you don’t receive benefits.
  • Get your Social Security Statement to:
    • View estimates of your future benefits;
    • Verify your earnings; and
    • View the estimated Social Security and Medicare taxes you’ve paid.

If you receive benefits or Medicare, you can use your account to:

  • Request a replacement Social Security card if you meet certain requirements.
  • Report your wages if you work and receive Social Security Disability Insurance (SSDI) benefits and/or Supplemental Security Income (SSI) payments.
  • Receive notices online, including your cost-of-living adjustment (COLA) notice, sooner than you would receive them in the mail.
  • Get your benefit verification letter.
  • Check your benefits and payment information.
  • Change your address and phone number (Social Security beneficiaries only).
  • Start or change direct deposit of your benefit payment (Social Security beneficiaries only).
  • Request a replacement Medicare card.
  • Get a replacement SSA-1099 or SSA-1042S for any of the past six years in which benefits were paid.
  • Complete some forms online, including the Medical Continuing Disability Review Report (SSA-454) without having to mail them to us.

If you are a representative payee, you can use your account to:

  • Use the Representative Payee Portal to conduct your own business or manage direct deposits, wage reporting, and annual reporting for beneficiaries.
  • Complete and submit Representative Accounting Report.
  • See the status of any completed Representative Payee Accounting Report.
  • Receive a receipt for any report you submit.

Setting up your personal my Social Security account is quick, secure, and easy. Get your account today!

Visit www.ssa.gov/myaccount/ to learn more and sign up today!