How to Reach Social Security

Internet Access

Our Internet site, Social Security Online, is located at Most SSA publications and other public information materials are available at this site.

Links that may be of interest to the community serving persons with disabilities:

By Telephone

For questions about work incentives and to find out more about our Ticket to Work Program, please call our Ticket to Work Help Line at 1-866-YOURTICKET (1-866-968-7842), between 8 a. m. and 8 p. m.Eastern time, Monday through Friday. If you are hearing impaired, please call 1-866-833-2967. You can also contact us by email at

For general Social Security inquiries, call us toll-free at 1-800-772-1213. We can answer most questions over the phone. If you are deaf or hard of hearing, our toll-free TTY/TDD number is 1-800-325-0778. We can be reached at these phone numbers between 7 a. m. and 7 p. m., Monday through Friday.

Find Your
Local Office

If you have a problem or question, try our toll-free telephone number first. Our telephone representatives will either help you or put you in contact with your local office, if needed. Many local telephone directories list local offices under “Social Security.”

If you have internet access, you can find your local office by going to the Social Security Office Locator on our website, Social Security Online, at Enter your postal ZIP code to get the address, telephone number, and directions to your local office.

By Mail

If you have been unable to resolve a problem after calling our toll-free telephone number or after contacting your local office, you may write to the Office of Public Inquiries:

Social Security Administration
Office of Public Inquiries
6401 Security Blvd.
Baltimore, MD 21235-6401


my Social Security

Get your free personal online my Social Security account today! If you receive benefits, you can:

  • Get your benefit verification letter;
  • Check your benefit and payment information;
  • Check status of your Social Security benefit application or appeal filed with us;
  • Change your address and phone number;
  • Start or change your direct deposit;
  • Get a replacement SSA-1099 or SSA-1042S for tax season;
  • Request a replacement Medicare card;
  • Report wages for your Social Security Disability or Supplemental Security Income benefits.

Setting up an account is quick, secure, and easy.

Visit our website at to find out how.

You may now request a replacement Social Security card online if you live in selected states or the District of Columbia. If you are not requesting a name change or other change on your card and you have a valid driver’s license or a state-issued I.D. card, you may be able to apply for a replacement card online with a my Social Security account at

Request copies of the Red Book or other SSA Publications

If you want copies of the Red Book or other public information materials, you can:

Fax:         410-965-2037;
Phone:     410-965-2039; or
Mail:       Social Security Administration
                Office of Supply & Warehouse Management
                Attn: Requisition and Quality Control Team
                2508 Robert M. Ball Building
                6401 Security Blvd.
                Baltimore, MD 21235-6301

We will not ship to Post Office boxes.


Send Comments or Suggestions about the Red Book

Mail your comments to:

Social Security Administration
Office of Research, Demonstration and Employment Support
Attention: Red Book Editor
P.O. Box 17778
Baltimore, MD 21235-7778

or Fax your comments to:
Attention: Red Book Editor

or Email: