ERE for Experts

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Welcome to the Electronic Records Express (ERE) for Experts resource webpage. Here you will find information to help guide you through the Registration and Access processes.


ALERT: Online Service Availability

ERE for Experts will be unavailable due to scheduled maintenance procedures during the following timeframe:

  • March 23, 2019 from 10:00pm until 6:00am March 24, 2019 *
* EST (Eastern Standard Time)

FIX for SSA Online Message: Program Error

Since September 29, 2018, there has been an issue with the use of previously saved links (e.g., a bookmark or favorite) to login and access the ERE for Experts Program. We are provding a fix below if you receive this program error message.

Screenprint: SSA Online Message: Program Error

FIX -- To resolve the issue and gain access to ERE for Experts, please complete the following steps:

  • Clear your browser history;
  • Close the browser;
  • Restart your computer; and
  • Use this link Social Security Login (URL Address:

NOTE: Previously saved URLs may be corrupt and we recommend that you do not use them.

Release 1 – April 29, 2016

Pilot of ERE for Experts. Medical and Vocational Experts participating in the pilot were provided:

  • The ability to view exhibited documents in Sections A, E and F of the claimant’s eFolders they were assigned to in OHO’s case processing system.
  • The ability to download documents to a PDF or a ZIP file.

Release 2 – December 9, 2016

Two new pieces of functionality were added for the Medical and Vocational Experts participating in the pilot:

  • The ability to upload documents to an eFolder: a Curriculum vitae (i.e. resume) and a response to an interrogatory.
  • The ability to receive an email notification that files requested for download are ready for pickup.

National Release – January 17, 2017

ERE for Experts was made available nationally to all individual experts with a Blanket Purchase Agreement.

Release 3 – June 23, 2018

The release added two new pieces of Functionality:

  • The Medical and Vocational Experts working for companies will have the ability to view electronic cases via ERE for Experts.
  • Medical and Vocational Experts will have the ability to view or download the Hearing Office Status Report. This provides experts the key information for assigned cases. This includes the full SSN of claimant’s, hearing office scheduled information and interrogatory due dates.
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Registration Information

Choose the appropriate registration guide (individual or company) below:

Registration FAQs

Which Internet browsers are compatible with ERE?

  • ERE is designed to work with commonly used browsers such as Internet Explorer (IE for Windows, Firefox for Windows and Mac, Safari for Windows and Mac, and Chrome for Windows and Mac.
    For best results, we highly recommend that your browser have JavaScript enabled in your computer’s preferences.
  • Ensure that your browser is up-to-date.
  • If you are having issues opening up files, especially in Windows 10, check the security or preference settings.

Why is there a need to supply SSNs for the CPMS Table Administration in order for the ERE process to work?

  • When the expert logs into ERE for Experts and attempts to access an eFolder, the system compares the SSN on the ERE for Experts account with the SSN of the expert assigned to the case in CPMS. This is how the system verifies that the expert is authorized to view the eFolder documents for that particular SSN. The expert’s SSN is strictly used for authentication and authorization. It is housed only in the Admin Table, which has restricted access within SSA and no external access.

Why is our personal social security number and credit card information required to register for ERE for Experts?

  • For identity purposes. SSA needs to ensure that the person accessing the systems are who they say they are. So, when adding extra security to their my Social Security account the expert is asked to verify certain information to verify their identity. SSA does not store this information; SSA only uses this information to authenticate your my Social Security account.
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Access Information

Below are user guides to provide you with specific instructions:

Access FAQs

I am unable to access the assigned file.

  • If a case is paper or has multiple pending cases, then you will not be able to review electronically, so contact the Hearing Office and ensure the following:

    • Verify that the case is electronic.
    • Verify that the case is scheduled.
    • Verify that you are assigned to the case in CPMS.
    • Verify that you are accessing the correct URL:

I cannot remember my password.

  • Open my Social Security website, input your username and select the Forgot Your Password link. You will need to answer the security questions you set up when registering. Then log into ERE for Experts using this link using your new password:
  • If you are unable to reset your password, please call the helpdesk at 800-772-1213.

The expert cannot remember their Username.

  • Open my Social Security website, select the Forgot Username link. You will need to answer the security questions you set up when registering. Then log into ERE for Experts using this link:
  • If you are unable to obtain your username, please call the helpdesk at 800-772-1213.

I received an error message saying I am suspended from ERE.

  • Entering the incorrect claimant SSN 10 times in ERE will suspend the experts account for 24 hours. Reach out to the hearing office that scheduled the hearings and request a CD.

I am having an issue downloading files for hearings onto my iPad.

  • Commonly used browsers for iPads are, Firefox, Safari, and Chrome. For best results, we highly recommend that your browser have JavaScript enabled in your computer’s preferences.
  • Ensure that you have Adobe application downloaded.

When I opened up a document I only see one page?

  • Windows 7 – Right click on the .tiff file, select “open with”, select Microsoft Office Picture Manager.
  • Windows 10 – Open up the document, click on “File” in the upper left corner, select “Properties” from the drop drown, under “Opens with” click on “Change” select Windows Photo Viewer, click “OK” to save change, select “Apply”, then click “OK” button to save changes.
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Help Assistance

How Do I Get Assistance?

To provide the best customer service, please refer to the option below that relates to your issue:

  • Issue with my Social Security, such as password reset or forgot username, you are welcome to call us during these hours -- Monday through Friday 7:00am to 7:00pm EST (Eastern Standard Time).

    • Call the Social Security Administration Helpdesk at 1-800-772-1213, at the prompt say “HELP DESK”, and confirm when asked. When the representative answers, state that you are requesting help with your my Social Security account.

    • Please keep in mind that the Representative may need to refer Experts and OHO employees to follow their appropriate protocol for help and support with ERE.

  • Issue with ERE for Experts send an email to our support mailbox at This mailbox is maintained during these business hours -- Monday through Friday 6:00am to 6:00pm EST (Eastern Standard Time).