HACPS Invoice Portal

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Welcome to the Hearings and Appeals Case Processing System (HACPS) Invoice Portal resource webpage.

The portal allows our ME, VE and VHR communities an electronic format to view their call orders and submit invoices to the respective hearing offices(s) electronically. This process replaces manually submitting and tracking of consolidated invoices in addition to providing call orders/invoice status in real time.

Here you will find information to help guide you through the invoice portal.


Functionality Enhancement Release – September 12, 2020

Vendors can now send amendment requests to the hearing office electronically for assistance on call order issues.

Registration Information

The guide below will explain the registration process:

Access Information

Step 1

Log into your ERE for Experts Account or your my Social Security Account

Step 2

After successful logon to ERE for Experts or my Social Security, change the URL address to https://secure.ssa.gov/dcps/internet-invoicing. The URL address can be saved as a bookmark, favorite, or added as a desktop shortcut.

Step 3

Hit “ENTER” and you will be taken to the HACPS Invoice Portal Application.

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Below are user guides to provide you with specific instructions:

Frequently Asked Questions (FAQs)

Which internet browsers are compatible with HACPS Invoice Portal?

  • HACPS is designed to work with commonly used browsers such as Internet Explorer (IE for Windows, Firefox for Windows and Mac, Safari for Windows and Mac, and Chrome for Windows and Mac.
    For best results, we highly recommend that your browser have JavaScript enabled in your computer’s preferences.
  • Ensure that your browser is up-to-date.
  • If you are having issues opening up files, especially in Windows 10, check the security or preference settings.
  • Clear your browser history then click on this link: https://secure.ssa.gov/dcps/internet-invoicing.
  • HACPS Invoice Portal Application (Select this link after signing into ERE for Experts or my Social Security account)

Help Assistance

To provide the best customer service, please refer to the option below that relates to your issue:

  • Issue with my Social Security, such as password reset or forgot username, you are welcome to call us during these hours -- Monday through Friday 7:00am to 7:00pm EST (Eastern Standard Time).

    • Call the Social Security Administration Helpdesk at 1-800-772-1213, at the prompt say “HELP DESK”, and confirm when asked. When the representative answers, state that you are requesting help with your my Social Security account.

    • Please keep in mind that the Representative may need to refer Representatives and OHO employees to follow their appropriate protocol for help and support with HACPS.

  • Issue with HACPS Invoice Portal, send an email to our support mailbox at OHO.HACPS.Invoice.Portal.Support@ssa.gov. This mailbox is maintained during these business hours -- Monday through Friday 6:00am to 6:00pm EST (Eastern Standard Time).