Saltar al contenido principal
U.S. flag

Un sitio oficial del Gobierno de Estados Unidos

Rendimiento de Seguro Social

More than 70 million people depend on Social Security benefits, and millions more reach out each year for other services like requesting a new Social Security card. The fastest way for customers to get service is through my Social Security, which gives you immediate access to important information and tools, putting you in control of your time. 

Online metrics

The data below demonstrates the level of activity and efficiency in our online services. Visit your account to get immediate access to important information and resources. The most convenient way to obtain service with no wait time is online.  

  • You can apply for benefits online.
  • Request a replacement card. In many cases, you do not need a card, but if you do, request one online.
  • Create a my Social Security account to obtain other services immediately such as obtaining verification of your benefits, requesting your 1099 tax form, changing other information we have on your record like your address or direct deposit information, and notices.

Fiscal year to date (through the last completed month)

  • Wait time to access online services

    0
    minutes

  • Number of transactions completed online

    394.4
    million

  • Customers who obtain a replacement Social Security Card online

    2.1
    million

  • Customers who successfully file for retirement benefits online

    63.5
    percent

Phone metrics

Thinking of calling our National 800 Number? If you are thinking of calling us, you can accomplish the following things without speaking to an agent:

  • Verify your benefits (rental/leasing process, buying a car, seeking other government benefits)
  • Request your 1099 tax form
  • Change your address
  • Check the status of a pending claim
  • Request a replacement Medicare card
  • Request information and forms
  • Obtain an answer to over 100 frequently asked questions

Fiscal year to date (through the last completed month)

  • % of calls handled through automation

    41.6
    percent

  • Number of calls handled through automation

    27.2
    million

  • Average speed of answer (excludes callback wait time)

    19.2
    minutes

  • Total customers served (total calls handled divided by total calls received)

    72.3
    percent

In-person / field office metrics

The data below shows the average time you need to wait for an appointment, but times vary based on your service need. Most customers don’t need to visit an office as many tasks can be completed online.

Fiscal year to date (through the last completed month)

  • Average time to wait for an appointment after you contact us (includes all appointment types)

    34
    days