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Un sitio oficial del Gobierno de Estados Unidos

Field office performance

We receive over 31 million visitors each year to our local field offices. People visit us for help with all types of services, including benefit applications and Social Security card services.

For many services, you do not need to visit an office. Save yourself a trip and complete your task online. You can use our online services to apply for benefits, check the status of your claim or appeal, request a replacement Social Security card (in many areas), get an instant benefit verification letter, and much more. Learn more and create your account today.

If you cannot use our website, please call our National 800 Number, at 800-772-1213. We can often help by phone and save you a trip to an office. The National 800 number is available weekdays between 8am and 7pm, local time.

If you need in-person help, please schedule an appointment before you visit. Additional information related to online services and scheduling an appointment can be found at www.ssa.gov/appointment.

Performance at a glance

Fiscal year to date (through the last completed month)

  • Overall average visitor wait time

    23
    minutes
    View trend

  • Average visitor wait time (for appointments)

    6
    minutes

Average visitor wait times

By fiscal year and monthly

Remote Media URL

This chart shows the overall average wait times and for walk-ins and appointments, for our field office visitors, by fiscal year and month.

Last updated on June 5, 2025