How do I access my personal my Social Security account if I change or lose my cell phone, or don't want to enter my cell phone number at all?

For assistance with the phone number associated with your Login.gov account, please visit the Change the phone number associated with your account webpage in the Login.gov Help center.

For all accounts created on or after September 18, 2021, you must contact Login.gov or ID.me to update your contact information. You may contact the Login.gov Help center for assistance with Login.gov accounts and the ID.me Help Center for assistance with ID.me accounts.

For accounts created before September 18, 2021, you can update your phone number on the Security Settings screen of your personal my Social Security account. You can do so only if you set that phone number as your Multi-Factor Authentication (MFA) method.

A phone number is not required to create an ID.me or a Login.gov account. You can use alternate methods to add your MFA. You can choose a method that doesn’t require a mobile phone, like a security key, landline, or backup codes.