Advocates (Subscribe)

Dear Colleague,

We want people to know how to get help from us when they need it. This is especially important during the current pandemic, when in-person service is by appointment only for limited, critical issues.

We created a flyer that explains how to get help. It stresses that the best way for most people to get help is online, at SSA.gov. If your clients cannot use our website, they can call our National 800 Number or a local Social Security office. If our representatives are unable to handle the matter during that call, they will schedule an appointment to serve your client by phone or in-person.

The flyer also includes information your client should know before coming to the office:

• Your client must have an appointment to visit an office.
• Masks are required for all office visitors and employees, regardless of vaccination status.
• Visitor capacity is limited to follow physical distancing requirements. This means your client may need to wait outside, so they should plan for cold or bad weather.
• We ask that your client comes alone unless they require help with their visit. If they require help, we can only permit one person to accompany them.

Please share this flyer with your clients through your online channels and consider printing and displaying this where you help them.

I encourage you to share this information with your members, colleagues, affiliates, and other interested parties.

Sincerely,

Jeffrey Buckner
Associate Commissioner
Office of Strategic and Digital Communications
@SSAOutreach