You Are Invited to Participate in Our Survey on Online Video Hearings
Date:
Dear Colleague,
Online video hearings continue to increase in popularity since we announced this hearing option during the COVID-19 pandemic. To date, we've held over 30,000 online video hearings with claimants and representatives across the country. Online video hearings have proven to be a popular, flexible, secure, and stable hearing option.
Your feedback is very important to us. In August, we shared with you that, in July, we started sending a satisfaction survey to claimants with representatives and that we would be sending surveys to representatives every few of months while we continue to offer online video hearings.
We sent our first survey to representatives in August, and we would greatly appreciate you completing the survey again as more representatives are becoming familiar with this hearing option. We encourage you to complete this short survey giving us your perspective about the online video hearing option, even if you already shared your feedback in August. Please encourage your clients to do the same when they receive a survey after their online video hearing. The surveys are voluntary and help us ensure the best possible experience for all online video hearing participants.
We encourage you and your clients to accept the option of online video hearings. Please visit our webpage about online video hearings to learn more about this exciting and effective option for your clients. If you have questions about hearings during the COVID-19 pandemic, please visit our Coronavirus webpage at www.ssa.gov/coronavirus.
Sincerely,
Jeffrey Buckner
Associate Commissioner
Office of Strategic and Digital Communications
@SSAOutreach