An Important Change in the Office of Disability Operations
Date:
Dear Colleague,
Effective February 13, 2022, the Office of Disability Operations (ODO), Social Security's largest processing center (PC7), located in Woodlawn, MD, will reduce the total number of processing modules from 36 to 30. This change will streamline operations, improve overall customer service and efficiency, and address attrition.
ODO is responsible for processing disability claims and post-adjudicative actions for wage earners age 54 and younger who live in the United States and its territories.
On February 13, you can find the new module Social Security Number (SSN) ranges and telephone contact numbers at: Representing Social Security Claimants - Processing Center Telephone Contact Information for Claimants Under Age 54 (ssa.gov).
Additionally, please remind your members that ODO's Representative Call Center is for the representative community to inquire about their clients' cases pending in ODO. For questions your members may have about their fees, please ask them to call the appropriate processing module based on. the claimant's SSN.
I encourage you to share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Jeffrey Buckner
Associate Commissioner
Office of Strategic and Digital Communications
@SSAOutreach