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Dear Colleague,

Nearly two months ago, on April 7, 2022, we resumed in-person service for people with and without an appointment. As we help more people in person, we want to highlight the best ways and times for your clients to access our services.

Although we encourage using our online services, if your clients can't complete their business online, they can call us toll-free at 1-800-772-1213. Our phone lines are usually less busy before 10 a.m. and from 4 p.m. to 7 p.m. local time, and later in the week, or later in the month.

While appointments are strongly recommended, we continue to help people without one. An appointment reduces the wait time and ensures that your client knows what documents to bring, so we can help them in one visit. If your client needs to visit their local Social Security office without an appointment, we are here to help. Our offices tend to be less busy later in the day, later in the week, and later in the month.

To learn more about our safety measures and restrictions before visiting our offices, visit our webpage, How to Get Help from Social Security.

Please share this information with your family, friends, and clients.

Sincerely,

Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
@SSAOutreach