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Reminder: SSI Contact Information and Reporting Responsibilities

Date:

Dear Colleague,

Keeping track of the changes that affect your clients' Supplemental Security Income (SSI) can be challenging. We need your help reminding your clients of their reporting responsibilities if they are applying for or receive SSI payments.

It's important that we have your clients' current mailing address and phone number so they can receive time-sensitive correspondence. Additionally, informing us of any changes that may affect payments is critical, especially changes in income, resources, or living situation. Your clients must report these types of changes no later than the 10th day of the following month. For a complete list of SSI reporting responsibilities, please read our publication, What You Need to Know When You Get Supplemental Security Income.

How to Report Changes:

  • Call toll free at 1-800-772-1213, weekdays from 8:00 a.m. to 7:00 p.m. People who are deaf or hard of hearing may call TTY 1-800-325-0778.
  • Contact their local Social Security office.

How to Report Wages:

  • Call our toll-free Telephone Wage Reporting System at 1-866-772-0953.
  • Use the SSA Mobile Wage Reporting app, available as a free download from either the Apple App or Google Play stores.
  • Use their personal my Social Security account.
  • Mail or fax paystubs to their local Social Security Office.

Your client or their representative payee must contact us before using any of our automated wage reporting applications, or, if they already use one and they change employers. They may contact their local Social Security office or call us weekdays, 8:00 a.m. to 7:00 p.m., at 1-800-772-1213 (TTY 1-800-325-0778) to provide the employer's information and employer identification number (EIN).

Visit our SSI Wage Reporting page to learn more and to sign up for monthly SSI wage reporting email or text reminders.

For information about the SSI claims development process, visit our Supplemental Security Income Eligibility Requirements webpage.

Thank you for all you do for the people you serve.

Sincerely,

Dawn Bystry
Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov