Announcing Recent Agency Accomplishments and SecurityStat
Date:
Dear Colleague,
I am pleased to share a summary of the agency's recent accomplishments and our new SecurityStat website.
To accelerate customer service improvements, SecurityStat brings top executives and subject matter experts together every two weeks to identify problems and solutions and follow-through on necessary changes. The SecurityStat website offers a new and unprecedented level of transparency for the agency's stakeholders.
As a result of this collaborative effort, we are implementing changes to improve disability determination processing times, reduce National 800 Number wait times, and help resolve overpayment and underpayment injustices.
Visit our Agency Accomplishments webpage to learn about dozens of changes and initiatives implemented so far.
We encourage you to share this information widely - with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Martin O'Malley
Commissioner of Social Security
OEA.Net.Post@ssa.gov