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Dear Colleague,

As we continue improving how customers apply for and receive Social Security Number (SSN) cards, we are launching a streamlined online application process. This enhancement enables many customers to complete their applications fully online or begin the process online and schedule an in-office appointment if additional steps are required. We may ask customers to create or sign in to their personal my Social Security account as part of the application. If a customer is prompted to schedule an appointment with an office to complete the application, they may be directed to an email and password login screen to self-schedule their office visit. This initiative supports our ongoing commitment to providing secure, convenient service while improving efficiency and access.

The new process offers a simpler entry point for SSN card applications, reduces paperwork, shortens wait times, and helps minimize repeat visits due to incomplete documentation. Expanding online options also helps improve service delivery while providing customer support for those who need in-person assistance.

We encourage you to share this information with your clients and the communities you serve. Letting individuals know about the online option, encouraging them to review documentation requirements in advance, and directing them to our resources can help applicants avoid delays and complete their requests more efficiently.

We appreciate your continued partnership.

Sincerely,

Nick Perrine
Chief Communications Officer
External.Relations@ssa.gov