Social Security's Strategic Plan for Fiscal Years 2026 – 2030
Date:
Dear Colleague,
We are pleased to share our transformative Agency Strategic Plan for Fiscal Years
The Agency Strategic Plan outlines our strategic goals and objectives for the next five years. It reflects our commitment to deliver better, faster, and higher-quality service, strengthen operational performance, and responsibly manage the programs the public relies on.
The plan is built around three strategic goals:
- Be the Premier Service Provider – Deliver fast, accurate, and reliable service across all channels – online, in person, and on the phone.
- Protect and Preserve Public Resources – Improve payment accuracy, safeguard personal information, and ensure responsible stewardship of taxpayer resources.
- Enhance the Employee Experience and Productivity – Equip employees with the tools, technology, and support they need to provide high-quality service.
These goals have guided our historic improvements and will help us continue to transform Social Security into the premier service organization for the more than 300 million Americans we serve.
Read the Agency Strategic Plan to learn more about our agency priorities.
Sincerely,
Nick Perrine
Chief Communications Officer