Press Release (En español)
For Immediate Release
press.office@ssa.gov
Social Security Continues to Provide Ways for the Public to Request Accommodations and File Civil Rights (Program Discrimination) Complaints
The Social Security Administration (SSA) is committed to ensuring that everyone has the opportunity to access its programs, activities, and facilities, regardless of disability, in accordance with Section 504 of the Rehabilitation Act. In addition, SSA has taken steps to ensure that no person is discriminated against on the bases of disability, race, color, national origin, sex, age, religion or retaliation (e.g., for filing a previous complaint), in any program or activity conducted by SSA. In compliance with the Rehabilitation Act, SSA has long maintained methods for the public to request accommodations and file civil rights complaints.
Request for Accommodation:
Members of the public can request an accommodation through various methods:
- Visit or call a local field office or hearing office, as they are the main points of contact for individuals interacting with SSA. Local field offices can be found by using the locator at www.ssa.gov/locator/. Local hearing offices can be found using the locator at www.ssa.gov/appeals/ho_locator.html.
- Call the agency at 1-800-772-1213 between 8:00 a.m. – 7:00 p.m. local time, Monday through Friday.
- Email the agency at Section.504.public.inquiry@ssa.gov.
Civil Rights (Program Discrimination) Complaints:
Members of the public may file a complaint of alleged program discrimination through various methods:
- Email the agency at civil.rights.program.complaint.intake@ssa.gov.
- Submit the Program Discrimination Complaint Form (SSA-437-BK), available at: www.ssa.gov/forms/ssa-437.pdf.
- Call and leave a voicemail at 1-866-574-0374.
The public may access the following resources to learn more:
- SSA 504 Accessibility Support: Accessibility Commitment www.ssa.gov/accessibility/index.html
- SSA 504 Accessibility Support: FAQ www.ssa.gov/accessibility/504_faq.html
- POMS GN 000211.001 Section 504 of the Rehabilitation Act of 1973: Standard and Nonstandard Accommodations https://secure.ssa.gov/apps10/poms.nsf/lnx/0200211001
- POMS HA 01205.008 (HALLEX I-2-0-8) Accommodations Under Section 504 of the Rehabilitation Act of 1973 www.ssa.gov/OP_Home/hallex/I-02/I-2-0-8.html
- POMS HA 01305.088 (HALLEX I-3-0-88) Section 504 of the Rehabilitation Act of 1973 https://secure.ssa.gov/apps10/poms.nsf/lnx/2501305088
- POMS GN 00903.400 Complaints of Discrimination Against SSA and/or SSA Employees by Members of the Public https://secure.ssa.gov/poms.NSF/lnx/0200903400
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